Shashank S Naik

Work History

Senior Associate Account Manager

AMAZON SELLER SERVICES PVT. LTD

Bengaluru

03.2020 - 05.2023

To navigate sellers grow on Amazon by providing end-to-end support ï
Responsible for all operational activities of seller account management ï
Accomplishing the given targets and setting the benchmark ï
Responsible for driving FBA, Advertising, Pricing, Selection, Deals, and Coupons inputs to ensure seller success while managing Suspension and other seller escalations ï
Working closely with Compliance, CBDM, TRMS teams and other cross-functional teams for seller requirements ï
Guiding sellers on planning and execution for sales event during the year ï
Preparing and publishing webinar decks and coupons of sellers data on a weekly basis ï
As the Process Owner for WBR deck PC and BPR, I am driving it end to end with internal team/Partner via report creation, process set up, trainings, and identifying enablers/blockers to act upon ï
Handling 25 Sellers on monthly basis to drive seller success/satisfaction across PAN India ï
Process Improvement and Automation of internal/external report mechanism on all channel requirements ï
Handling Suspensions, Seller escalations on payments, listings, delivery and other queries
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Developed and implemented strategies to increase client retention.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.++++++
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Identified key entry points to enhance market penetration and maximize returns.
Facilitated client satisfaction and renewed customer relations to drive growth.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Contributed to team objectives in fast-paced environment.
Attended monthly sales meetings and quarterly sales trainings.
Built diverse and consistent sales portfolio.
Negotiated prices, terms of sales and service agreements.
Spoke to customers in native language to increase loyalty and establish relationships.
Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
Served as liaison, facilitating communication between management and associates.
Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Defined work plans in alignment with stakeholder requirements.

Sales Officer

THE HIMALAYA DRUG COMPANY

Bengaluru

11.2017 - 12.2019

Achievement of primary secondary and tertiary sales targets through direct dealers and distributors ï
Dealt in Modern trade Business ï
Making sure that POs received are supplied to respected stores ï
Generating sales reports and analyzing the improvement areas and taking the necessary actions ï
Providing on job training to Merchandisers, assigning them work and making sure they work better in the market and complete it on time ï
Reporting to managersâ time to time on the current work been given ï
Making sure about store assortments are right as per planograms ï
Linking new articles to expand range of articles in all the accounts ï
Tracking the fill rates of the supplies ï
Developing, designing and evaluating various promotional campaigns to achieve stipulated targets ï
Responsible for brand promotion, advertising and controlling expense budgets

Territory Sales Officer

AMUL

Bangalore

11.2015 - 12.2017

Exceeded targets by building, directing, and motivating high-performing sales team.
Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Conducted regular market analysis to identify new opportunities for territory sales growth.
Researched competitor activity and used findings to develop sales growth strategies.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Worked with vendors and suppliers to support timely delivery of products and services.
Managed over 11 distributors within Bangalore territory.
Established successful account relationships by building rapport and maintaining consistent communication.
Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Used consultative sales approach to understand and meet customer needs.
Demonstrated products and specific features at customer locations and special events.
Networked at events and by phone to expand business profits and revenues.
Trained and mentored sales representatives in sales techniques and strategies.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Developed sales strategy based on research of consumer buying trends and market conditions.

Summary

Overview

Work History

Senior Associate Account Manager

Sales Officer

Territory Sales Officer

Education

MBA - Supply Chain And Logistics

Master of Business Administration - Marketing

Bachelor of Commerce - undefined

Skills

Affiliations

Timeline

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