Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Shashank Shekhar Mohanty

Customer Service Associate
Bhubaneswar,OD

Summary

With over six years of experience in the core banking domain, as a seasoned banker I bring a deep understanding of traditional financial systems, regulatory compliance, and customer-centric financial solutions. Having worked extensively with finance products, I possess a robust foundation in risk management, credit analysis, and operational efficiency within established banking frameworks. My expertise spans loan processing, account management, and stakeholder collaboration, honed through hands-on experience in delivering reliable and secure financial services.

Transitioning into the fintech domain, I am eager to leverage my comprehensive knowledge of banking operations to drive innovation in digital finance. Passionate about technology-driven solutions, I am adept at adapting to fast-paced environments and are keen to apply my analytical skills and industry insights to develop cutting-edge fintech products, enhance user experiences, and bridge the gap between traditional banking and modern financial technology. My proven track record in managing complex financial workflows and ensuring compliance makes me a valuable asset to any fintech venture aiming to disrupt or complement the financial ecosystem

Overview

7
7
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Customer Service Associate

Bank of India
11.2018 - Current

As a dedicated bank employee with 6 years of experience in the financial services industry, I have developed expertise in banking operations, customer service, transaction processing, and regulatory compliance. I have a strong commitment to ensuring smooth branch operations, delivering exceptional customer service, and upholding the bank’s policies and procedures. With a comprehensive understanding of financial products and services, I am skilled in managing customer accounts, troubleshooting issues, and supporting the bank’s overall goals.

Education

PGDBM - Business Administration

Symbiosis Centre For Distance Learning
Pune
08.2023

Bachelor In Science - Media Technology

Icat Design And Media College
Hyderabad
07.2017

Skills

Cross-functional team collaboration

Software

Adobe photoshop

Microsoft word

Microsoft power point

Microsoft excel

Certification

Career essentials in business analysis by Microsoft and LinkedIn

Timeline

Customer Service Associate

Bank of India
11.2018 - Current

PGDBM - Business Administration

Symbiosis Centre For Distance Learning

Bachelor In Science - Media Technology

Icat Design And Media College
Shashank Shekhar MohantyCustomer Service Associate