Shashank Vinchu
Banglore
Summary
Experienced professional with a strong background in managing and leading teams in the areas of M365 Modern Workplace and Service Delivery. Skilled in EUC (End User Computing) and M365 solutions, with a track record of successful project delivery and client satisfaction.
Results-driven Operations Leader known for the ability to enhance productivity and efficiency through adept task completion. Skilled in strategic planning, team leadership, and process optimization. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these skills to drive success and achieve operational excellence.
Overview
13
13
years of professional experience
6025
6025
years of post-secondary education
1
1
Certification
Work History
M365 Operations Leader
Nokia
Banglore
03.2024 - Current
- Manage and optimize Nokia's Microsoft 365 environment, ensuring seamless operations, security, and compliance.
- Lead and develop a high-performing team, fostering innovation, collaboration, and continuous learning.
- Drive efficiency and business alignment by implementing best practices, automation, and process improvements.
- Collaborate with cross-functional teams to resolve technical issues and enhance platform capabilities.
- Act as a subject matter expert (SME), providing strategic guidance and recommendations on Microsoft 365.
- Monitor and manage risks, proactively addressing potential challenges in system performance and security.
- Provide regular reports to senior management, offering insights on system health, performance, and future strategy.
- Effectively manage budgets and resources, ensuring optimal service delivery and cost efficiency.
- Act as an escalation point of contact for all M365 and Identity operations.
- Manager vendor teams by building string relationship to help drive Operational Excellence.
Manager, M365 Modern Workplace
Sherweb
04.2021 - 03.2024
- Performance Management: Oversee Premier Support team, exceeding KPIs through mobilizing leadership and fostering teamwork and individual development.
- Team Development: Cultivate team spirit, motivation, and belonging among employees, conducting personalized 1:1 sessions to coach and align strengths, weaknesses, and motivations.
- Human Resource Management: Manage recruitment, evaluations, professional growth, schedules, and disciplinary matters in collaboration with technical leads and HR.
- Service Excellence: Ensure timely resolution of support cases, meeting SLAs, and maintaining high customer satisfaction.
- Technical & Managerial Support: Provide expertise to troubleshoot issues, intervene in incidents, and optimize management processes.
- Process Improvement: Collaborate on training, refine operational playbooks, procedures, and workflows, analyzing internal pain points and implementing changes for enhanced efficiency.
- Tools & Reporting: Ensure proper tool utilization, deliver regular reports to upper management, and maintain technical skills and product knowledge.
- Adaptability & Compliance: Undertake evolving tasks as per departmental needs, ensuring proper use and compliance with security rules using provided IT equipment.
- Remote
Microsoft 365 Escalation Specialist III
Sherweb
10.2020 - 04.2021
- Managed escalated Microsoft 365 workload tickets (SharePoint, Exchange, Teams, Intune, Azure AD).
- Collaborated with Microsoft Product Group for issue resolution.
- Led training for new team members and facilitated seamless onboarding.
- Handled high-priority Premier Customer issues effectively.
- Prepared comprehensive documentation for training purposes.
- Acted as the team's technical point of contact, resolving technical roadblocks.
- Monitored service incidents, providing timely updates to the team.
- Conducted regular case analyses, ensuring swift ticket resolution.
- Remote
M365 SME
The Family Office Bsc.
Manama
07.2019 - 06.2020
- Infrastructure & Security Modernization: Spearheaded a comprehensive security overhaul, increasing the Office 365 secure score by 33% through the implementation of ATP, DLP, and Conditional Access policies while securing personal devices via Intune and MAM.
- Cloud Migration & Engineering: Orchestrated complex Tenant-to-Tenant and on-premises to Office 365 migrations, including Windows Autopilot deployment, AWS cloud resource administration, and the decommissioning of legacy on-site servers.
- Operational Efficiency & Automation: Streamlined organizational workflows by developing PowerShell scripts for user lifecycle management, executing AD domain migrations, and achieving significant cost savings through strategic license and asset optimization.
Senior Consultant
Capgemini India Private limited
Mumbai
06.2015 - 07.2019
- Large-Scale Migration Leadership: Directed the migration of 30,000 mailboxes to Exchange Online for a major UK bank, managing complex hybrid configurations, GDPR-aligned compliance (DLP/Antispam), and Enterprise Vault transitions.
- Operational Excellence & Governance: Led L3 support and VIP operations for diverse client portfolios, proactively monitoring service health and establishing robust governance plans and ITIL-aligned documentation.
- Project-to-BAU Transition: Orchestrated the seamless handover of high-priority initiatives to Business-As-Usual status, collaborating with architects on low-level service designs and managing team resources to meet stringent project timelines.
Senior Associate
WIPRO LIMITED
Navi Mumbai
04.2013 - 06.2015
- Troubleshooting Exchange related issue.
- Troubleshooting Exchange 2010 and Exchange 2013 Hybrid issues.
- Taking Triages and training sessions on Migration.
- Highly skilled in PowerShell.
Education
B.E - Electronics and Telecommunication
Shivajirao S. Jondhale College of Engineering
DombivliHsc -
Birla College
SSC -
Sau. Laxmibai English Medium School
Skills
- Microsoft 365
- EMS and Security
- Active Directory
- Entra ID
- Defender
- Office 365
- Leadership
- Service Delivery
- Team Management
- Recruitment
- Design Thinking
- Problem Solving
- Gen AI Tools- Prompt Engineering
Websites
Certification
- General Management Program for Business Excellence, 12/01/23, 11/01/24
- ITIL Foundation V3.0
- AZ900 - Azure Fundamentals
- MCSA Office 365
- Microsoft 365 Certified Security Administrator Associate (MS 500)
- MS 100 - Microsoft 365 Identity and Services
- MS 101 M365 Mobility and Security
Timeline
M365 Operations Leader
Nokia
03.2024 - Current
Manager, M365 Modern Workplace
Sherweb
04.2021 - 03.2024
Microsoft 365 Escalation Specialist III
Sherweb
10.2020 - 04.2021
M365 SME
The Family Office Bsc.
07.2019 - 06.2020
Senior Consultant
Capgemini India Private limited
06.2015 - 07.2019
Senior Associate
WIPRO LIMITED
04.2013 - 06.2015
B.E - Electronics and Telecommunication
Shivajirao S. Jondhale College of Engineering
Hsc -
Birla College
SSC -
Sau. Laxmibai English Medium School