Shashant Naidu
Mumbai,MH
Summary
Dedicated knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Accenture Solutions Private
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Upselling current offers to achieve monthly targets.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Care Representative
Sutherland Global Solutions
04.2023 - 09.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving performance metrics.
Education
Bachelor in Business Management - Human Resources Management
CKT College of Commerce And Arts
Mumbai, India 04.2001 -
Skills
Presentation skills/ Stakeholder communication (basic understanding)/ Multitasking ability/Basic computer proficiency/ Email etiquette ( Outlook& Gmail ) / Problem solving mindset/ Internet Research skills
Timeline
Customer Service Representative
Accenture Solutions Private
10.2024 - Current
Customer Care Representative
Sutherland Global Solutions
04.2023 - 09.2024
Bachelor in Business Management - Human Resources Management
CKT College of Commerce And Arts
04.2001 -