SHASHI BHUSHAN
Noida
Overview
6
6
years of professional experience
Work History
Project Associate
Ernst & Young
New Delhi
08.2025 - Current
- Led end to end project delivery for strategic client engagements, ensuring alignment with business objectives and timelines.
- Conducted research to support project planning and decision-making processes.
- Coordinated cross-functional teams to implement solutions, ensuring compliance with industry standards and client expectations.
- Facilitated stakeholder consultation and workshops to gather requirements and achieve consensus.
- Conducted detailed business analysis and developed actionable plan to improve operational efficiency and cost optimization.
- Established project timelines to manage client deliverables across multiple engagements.
- Consistently met or exceeded performance metrics, including average response time and client satisfaction ratings
Senior Associate
Delhivery
Ahmedabad
12.2024 - 08.2025
- Consistently met or exceeded performance metrics, including average response time and customer satisfaction ratings.
- Took proactive steps to resolve customer queries efficiently.
- Managed daily customer query transactions, ensuring accurate and timely resolutions.
- Ensured timely responses to updates, invoices, and queries.
- Coordinated with internal teams and external agents to facilitate seamless shipment execution.
- Oversaw goods movement between businesses, ensuring timely delivery and achieving cost-effective solutions.
- Worked closely with sales, marketing, and technical support teams to resolve customer issues and improve service delivery.
Operation Executive
Adani Port & SEZ Ltd
Mundra Port
12.2021 - 08.2024
- Coordinated with shipping line agents for vessel ETA adjustments and optimized cargo space according to stowage plan, ensuring timely vessel berth and exports.
- Managing outbound logistics- export operations through Sea/Marine.
- Arrange and manage shipping logistics, including freight forwarding, scheduling, and tracking.
- Manage picking, packing, and shipping orders on behalf of clients.
- Managed storage facilities to maximize space utilization and improve operational efficiency.
- Facilitated onboarding of new vendors by collecting necessary documentation and ensuring compliance with company standards.
- Ensure compliance with regulations related to shipping, customs, and safety standards.
- Resolved logistical issues, including delays, shortages, and damaged goods, to maintain service delivery standards.
- Obtained LET export orders for planned cargo shipments.
Import-Export Key Account Manager
Cogoport
Gurugram
09.2021 - 12.2021
- Establish and cultivate enduring client relationships to drive satisfaction, loyalty, and revenue growth.
- Collaborated with sales and marketing teams to create and sustain strategies for key account retention.
- Developed and implemented revenue generation plan focused on customer addition, penetration, and retention through sales team.
- Monitored and analyzed key performance metrics, prepared reports, and provided insights for strategic decision-making.
Intern
Bruhat Logistics Private Limited
Chennai
01.2021 - 03.2021
- Proven record in generating high-quality leads through channels such as cold calling, email campaigns, social media outreach, and networking events.
- Strong sales and negotiations skills, with the ability to understand customer needs and tailor sales pitches accordingly.
- Utilized lead generation tools and technologies to identify and qualify prospects effectively.
- Conducted market research with surveys and data analysis to identify potential customers and target market.
Education
MBA - International Transportation & logistics Management
Indian Maritime University (Central University)
Chennai06-2021
B. Tech - Aeronautical Engineering
BBDNITM
Lucknow06-2016
Skills
- Project management
- Stakeholder consultation
- Data Analysis
- Process Improvement
- Operations management
- Logistics & Transportation
- Inventory management
- Client relationship management
- Team collaboration
Timeline
Project Associate
Ernst & Young
08.2025 - Current
Senior Associate
Delhivery
12.2024 - 08.2025
Operation Executive
Adani Port & SEZ Ltd
12.2021 - 08.2024
Import-Export Key Account Manager
Cogoport
09.2021 - 12.2021
Intern
Bruhat Logistics Private Limited
01.2021 - 03.2021
MBA - International Transportation & logistics Management
Indian Maritime University (Central University)
B. Tech - Aeronautical Engineering
BBDNITM