Shawman
SHASHI JATWAL
Head Cashier | Admin
Mumbai
Summary
Enthusiastic Head Cashier | Admin with 5 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Head Cashier | Admin
Anita Dongre
Mumbai
03.2019 - Current
- Interact with customers and receive payment in various forms including cash, checks, credit cards, gift cards, and voucher
- Complete other financial transactions for customers such as issuing receipts, completing refunds and exchanges, and returning change or credits as necessary
- Communicate effectively and professionally with customers by greeting people, answering questions, providing information, assisting in transactions, and resolving complaints according to standard policies
- Utilize various devices such as point-of-sale systems, credit card readers, cash registers, and calculators to tabulate bills, calculate change, and create receipts
- Clean and maintain checkout areas and organize cash drawers, price sheets, and informational signage
- Mentor, train, manage, and oversee junior cashiers as necessary by providing assistance during customer interactions, verifying prices, and acting according to store policy
- Maintain checkout equipment by completing frequent cleaning and restocking of cash and receipt paper and communicate with technical personnel when necessary to facilitate repairs and upgrades
- Looking after E com UNIWARE software & co-ordination with the ECOM team
- Weekly stock audit & monthly apparel stock audit
- Courier booking – Blue dart
- Rostering staff – weekly
- Store maintenance.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed both cash and card purchases and returns.
- Mentored new team members on sales software system operation.
Senior Cashier
Jia Restaurant
Mumbai
01.2017 - 03.2019
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Senior Cashier
Royal China Restaurant
Mumbai
07.2013 - 01.2017
- Also, Handle the Profile Store Keeper for 6 Months.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Owner Relationship Department
Country Club – Vacation
Mumbai
05.2009 - 11.2012
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Day to day voucher entries & preparation of Purchase Order bills
- Doing the booking of members and installment of membership.
Education
B.COM -
Mumbai University
06.2011 - 07.2012
S. S C -
St. Xavier’s High School
Bhayander West 06.2005 - 03.2006
H.S.C -
Mumbai University
Mumbai 05.2008 - 06.2009
Skills
MS- Office 2007 to 2013undefined
Other Details
16th Dec ,1989
Organizational Exposure
- Anita dongre, Khar flagship store - Mumbai, Senior Cashier Cum Admin, 03/2019, Present
- Jia Restaurant, Fort - Mumbai, Senior cashier, 01/2017, 03/2019
- Royal China Restaurant, Bandra - Mumbai, Senior cashier, 07/2013, 01/2017
- Country Club – Vacation, Goregaon - Mumbai, Owner Relationship Department, 05/2009, 11/2012
Software
Ginesys
Uniware
Vinculum
Wondersoft
POS
Timeline
Head Cashier | Admin
Anita Dongre
03.2019 - Current
Senior Cashier
Jia Restaurant
01.2017 - 03.2019
Senior Cashier
Royal China Restaurant
07.2013 - 01.2017
B.COM -
Mumbai University
06.2011 - 07.2012
Owner Relationship Department
Country Club – Vacation
05.2009 - 11.2012
H.S.C -
Mumbai University
05.2008 - 06.2009
S. S C -
St. Xavier’s High School
06.2005 - 03.2006
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