Shashi Kumar

A self-managed and result-oriented Manager with years of experience. Training manager with strong interpersonal, communication, problem solving and decision is making skills. Ability to establish and maintain strong alliances; lead and customer expectations and achieve fiscal bottom-line results, motivate teams; drive projects to successful completion. Professional Summary 11.8+ years of experience in the training sector with reputed companies and colleges in various cities of India. Currently working as senior executive Training conducting training at different management level. Global understanding of Training and Education Management practices. Demonstrated expertise in conceptualizing and developing Training and Development programs in the corporate sector with a view to enhance productivity, building internal capability and quality. Possess proactive attitude, capability to think in and out of the box. Excellent interpersonal and organizational skills with proven abilities in conducting effective training sessions with a wide range of audiences. Over Core Strengths Extensive knowledge of the working of educational organizations. Excellent presentation and organizational skills. In-depth knowledge of the processes and procedures of conducting effective corporate training. Pragmatic approach towards solving problems. Sound oral and written communication skills. Excellent time management and interpersonal skills. SP lifestyle ( Nike Factory Outlet ) Deputy training manager Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in [SAP] with in-depth understanding of training requirements for different departments and levels. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Conversational abilities in Rriginal Language .

• ( Nike Factory Outlet March’16 TILL Date 2023)
• KEY RESPONSIBILITIES ∙ Manage store staff, coach them, and support in their development
• Be part of hiring decisions, assessments and developments plans of the staff
• Drive performance recognition and rewards programs at stores
• Understand and localize training received from Geography to India needs and launch the same with key partners through Train the Trainer
• Programs ∙ Ensure efficacy of training and adoption of training's among store staff and follow up on the same with internal/external field teams
• Maintain
• Required reports for the same ∙ Design and drive programs for local training needs as seen at stores
• Work with external agencies to design innovative training tools and
• Methodologies ∙ Coordinate with external vendors to design and launch training programs and other events as required by retail team
• Work with internal finance
• Teams to raise POs etc
• Always be on lookout for tools, programs, technology for enhancing consumer experience at Retail and suggest for launch at Nike stores ∙ regularly communicate (verbal, written or presentations) with internal and Geo counterparts on the progress of various programs running in
• Indian market
• Strong influencing skills and ability to champion complex projects both cross functionally and vertically within the organization;
• Demonstrate leadership capability, including ability to motivate and mentor others;
• Process and delivery orientation with high attention to detail
• Multinational reporting and willingness to travel locally
• Flexible communication style to present to large audiences – internal/external stakeholders
• Reliance Vision Express: DM Training (Pan India, Jan’13 Apr-15)
• KEY RESPONSIBILITIES
• Training Need Analysis Consolidate developmental goals Coordinate to ensure completion of TNI at the regions as per timelines Interact periodically with the operations team to track the Training implementation
• Ensure the right mix of internal and external trainers for delivering the training programs
• Identify right vendors to support training interventions
• Propose innovative methodologies to enhance learning and training delivery
• Implement, audit, track and review effectiveness of training
• Training MIS
• Coordinate with Regional City Heads / Regional Trainers for timely receipt of calendars and tracker Release the calendar to the regions
• Analyze, track and audit planned Vs
• Actual training's
• Prepare, track and ensure adherence to the training budget
• Plan training related to handling customer s compliance
• Plan and execute development programs
• Create and share development plans
• Track completion of development activities
• Share the mystery audit reports with retail operations
• Coordinate and resolve issues reported on mystery audit process
• Track and analyze the mystery audit reports
• Coordinate for action plans from the regions for people related feedback
• People Management Build, coach, develop and motivate the team to meet and exceed performance expectations
• Manage and motivate the team to ensure high engagement levels TNI and share the same with the content team
• Plan TTT programs
• Coordinate with content team and regional HR to conduct TTTs for new module
• Provide feedback and inputs from self, ops and training team to content team before and after the program delivery
• Ensure orientation of retail operations on the new modules
• Freelance Training Experience [ NOV-’10 DEC-’12]
• Job Profile: Training Consultant/Corporate Trainer/ (Freelancer) (Behavioral, Sales and Leadership) associated with various organizations, pan India
• With an experience of 6.11+ years in consultancy services & imparting training, I have worked with diverse organizations & conducted several workshops
• Being an HR professional & Trainer, I have garnered significant experience in all aspects of understanding learners, their needs and above all solving problems
• Conducted training's like
• CRM(Customer Relationship Management)
• Soft-skills
• Campus to Corporate
• Team building
• Time Management
• Global Business Etiquette
• Global Cultural & Professional Etiquette
• Presentation Skills
• Email, Chat & Conference Etiquette
• Enhancing Customer Experience
• Customer Centricity
• Critical Thinking
• Interview and placement Training's
• Accent Neutralization
• Assertiveness, Negotiation skills
• Bridging feedback
• Telephone etiquette
• Group Discussions
• Catered Organizations like
• Suzuki
• Reliance
• Madura garments
• Idea
• Tata Technologies
• Future Group
• Ethos
• Mahindra retail
• Colleges-
• Nehru Management College, Coimbatore
• CBS College, Chennai
• AKJ College, Coimbatore
• Nagarjuna Institute of Engineering, { Bangalore }
• Ms Ramaiah Institute of Technology { Bangalore }
• Siddaganga Institute of Technology { Bangalore }
• Indus College of Engineering, Coimbatore
• Rajiv Gandhi Institute of Industrial Technologies { Bangalore } Si Manager Training [September 07 – Oct ‘10]
• Key Responsibilities
• Joined as a where the KRA was to train the agent advisor
• Recruited by the sales team for the IRDA CERTIFICATION