Shashi kumar
CURRICULUM VITAE
Kolkata
Summary
An astute professional with overall more than 7 years of experience in banking sector. Result-oriented decisive leader to maintain high quality standards to meet challenges of this fast paced, high turn-over industry. Multitasking ability to sketch the plan, prioritize the work and manage the complex projects under aggressive timelines.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Personal Banker
HDFC BANK LTD
04.2022 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
TELLER & Customer Relationship Officer
BANDHAN BANK LIMITED
06.2018 - 04.2022
- Knowledge and Handling:
- Account Opening
- Cash Handling
- Overdraft against Fixed deposit
- Expertise in Customer service
- Expertise in using the banking software FIS & FLEX CUBE
- Expertise in third party products (LI & GI & HI)
- Expertise in cheque clearing
- Played a key role in the operations team in processing of peak volumes and handling critical situations.
- As a part of Cross training learned about KYC.
- Customer Relationship Management.
- Query Handling.
- MS Office Suite.
- Commitment towards work.
- Good team player.
Education
Bachelor of Arts - Economics
BN College
Intermediate -
BSEB
Matriculation -
BSEB
Post Graduate Diploma - Banking
Times Pro
Skills
- Hands-on knowledge on FIS
- Hands-on knowledge on Oracle
Cross-selling and upselling
Customer satisfaction
Banking
Branch operations
Customer service
Relationship building and management
Certification
Certified with NISM Mutual funds V (A) Module
Interests
Watching movie
Traveling
Career Path
- BANDHAN BANK LIMITED, Baniapur, Bihar, TELLER & Customer Relationship Officer, Branch Banking, 06/18/18, 04/30/22, Assistant Manager
- HDFC BANK LTD, VIP Road Branch, Personal Banker, Branch Banking, 04/28/22, Present, Assistant Manager
Father's Name
Indradeo Singh
Personal Information
- Date of Birth: 10/11/92
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I am also confident of my ability to work on time.
Roles And Responsibilities
- Account Opening
- Cash Handling
- Overdraft against Fixed deposit
- Expertise in Customer service
- Expertise in using the banking software FIS & FLEX CUBE
- Expertise in third party products (LI & GI & HI)
- Expertise in cheque clearing
- Played a key role in the operations team in processing of peak volumes and handling critical situations.
- As a part of Cross training learned about KYC.
- Customer Relationship Management.
- Query Handling.
- MS Office Suite.
- Commitment towards work.
- Good team player.
Timeline
Personal Banker
HDFC BANK LTD
04.2022 - Current
TELLER & Customer Relationship Officer
BANDHAN BANK LIMITED
06.2018 - 04.2022
Post Graduate Diploma - Banking
Times Pro
Bachelor of Arts - Economics
BN College
Intermediate -
BSEB
Matriculation -
BSEB
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