Shashi Kumar PL
Bangalore
Summary
Finance and Business Operations Specialist with 8+ years of experience in managing cross-functional projects, driving operational efficiency, and supporting data-driven business decisions in global banking environments. Proven expertise in financial reporting, client data management, and stakeholder engagement across multiple markets. Adept at using analytical tools, improving workflows, and supporting leadership teams with strategic insights.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client & Banker Relationship Management Associate
JP Morgan chase company
03.2021 - Current
- Client/Customer due Diligence (CDD), Product due diligence and Account due diligence
- Coordinated international reporting processes, generating monthly business insights for country leads and finance heads
- Understand and implement Bankers/KYC/Clients standards, guidelines, policies, and procedures
- Supported cross-regional projects with high-volume data handling, process audits, Client Data management requests and KPI tracking
- Review of client data/processes to meet firm wide quality standards
- Collaborated with finance and operations leadership to identify roadblocks and deliver business improvement solutions
- Engage with Middle office and be part of KYC/AML interactions to complete the requirements as per the timeline
- Developed training materials and onboarding documentation to improve new team member ramp-up time
- Acted as escalation point for system issues, coordinating with tech teams to resolve high-priority concerns
Operations Analyst – Treasury & Payments
JP Morgan Chase - CCB
01.2016 - 05.2021
- Handled treasury transaction discrepancies, ensuring compliance with regulatory standards and internal policies
- Conducted quality assurance checks and led continuous improvement initiatives, reducing error rates and rework
- Interfaced with U.S
- Business stakeholders to report service metrics and resolve operational bottlenecks
- Managed daily task allocations, service level reporting, and SLA adherence
- Delivered onboarding and cross-training sessions for new analysts, contributing to knowledge retention and team performance
Education
MBA - Finance
Dayananda Sagar Institutions
01.2015
BBM - Business Management
Govt. First Grade College
01.2013
Skills
- Business & Financial Analysis
- Project Coordination & Execution
- Client Data Management & Reporting
- Stakeholder & Relationship Management
- Operational Risk Mitigation
- Process Optimization & SOP Development
- Team Leadership & Training
- MS Excel, Alteryx, PowerPoint, Tableau (basic)
Certification
- Capstone Project: Financial Analysis of Shobha Ltd
- Conducted financial performance evaluation using DuPont and Tobin's Q models to assess firm valuation and risk metrics.
- Certifications & Contributions:
- Contributor to internal training and process standardization initiatives.
- Active participation in financial conferences, case study competitions, and equity simulation programs.
Additional Details
Languages: English, Kannada, Telugu
Timeline
Client & Banker Relationship Management Associate
JP Morgan chase company
03.2021 - Current
Operations Analyst – Treasury & Payments
JP Morgan Chase - CCB
01.2016 - 05.2021
BBM - Business Management
Govt. First Grade College
MBA - Finance
Dayananda Sagar Institutions
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