Shashi Kumar V
Order Management Specialist
Bangalore
Summary
Dedicated and resourceful Order Management Representative with 7years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Senior Order Management Specialist
London Stock Exchange Group (LSEG)
Bangalore
10.2019 - Current
- Worked on quoting of products like Refinitiv Eikon, World-Check Intelligence, FX Trading Etc which was sold to Distributor, Partner and End User
- Was responsible for creation of sales opportunity in Sales Force and also was responsible to update the opportunity owner and calculate value of Sales ops commission in SFDC
- Was responsible to create TAT reports on weekly basis to identify time taken by each member to finish each task and at the same time was also responsible to manage escalations effectively
- Had a hands-on experience with Sales Force, SAP, Oracle11i Tools
- Processed orders and entered into Sales force/SAP program for tracking, maintaining, monitoring and reporting
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales
- Maintained product price lists and confirmed customer orders for accurate unit pricing
- Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices
- Reviewed customer requests, resolved questions and defined specifications before completing orders
- Prepared invoices, shipping documents and contracts
- Created invoices for customers upon completion of their orders
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Obtained customer information from phone calls and email communication and entered in into Oracle 11i to update internal records.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Process Executive
Infosys Ltd.
Bangalore
08.2016 - 08.2019
- Working as senior process executive with client British Telecom
- As senior process executive, Im responsibilities by conducting team huddles, updating new process changes to team
- Handling escalation and getting it fixed with in TAT for customer
- First point of contact for all advisors all customer related queries
- Achieving monthly target on all parameters
- Resolved issues arising from process changes in timely manner
- Responded promptly to emails sent by customers seeking assistance
- Standardized company processes and techniques via wide communication and collaboration with internal and external customers.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
- Championed continuous improvement, driving process innovation, and adopting best practices across the organization
Education
SSLC -
Indiranagar High School
Bengaluru, India04.2011
PUC - Computer Science
Indiranagar Composite PU College
Bengaluru, India 05.2011 - 04.2013
B.COM - Finance
New Horizon College
Bengaluru, India 06.2013 - 05.2016
MBA - Operations And Supply Chain Management
St. Joseph's College
Bengaluru, India 06.2021 - 12.2023
Skills
Safety practices
Verifying shipments
Time management
Analytical
Contract negotiation
Invoice preparation
Releasing orders
Working collaboratively
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Personal Information
- Father's Name: Venkatesh M
- Date of Birth: 08/20/94
- Nationality: Indian
- Marital Status: Single
City
Bangalore
State
Karnataka
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and can be verified.
Zip
560075
Languages
English, Kannada, Tamil and Telugu
Timeline
MBA - Operations And Supply Chain Management
St. Joseph's College
06.2021 - 12.2023
Senior Order Management Specialist
London Stock Exchange Group (LSEG)
10.2019 - Current
Senior Process Executive
Infosys Ltd.
08.2016 - 08.2019
B.COM - Finance
New Horizon College
06.2013 - 05.2016
PUC - Computer Science
Indiranagar Composite PU College
05.2011 - 04.2013
SSLC -
Indiranagar High School
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