SHASHI MOHAN
LAKHIMPUR KHERI
Summary
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner and complex problem-solver.
Overview
17
17
years of professional experience
Work History
Branch Operations Manager
Axis Bank
PILIBHIT , Uttar Pradesh
04.2026 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
Bank Operations Manager
HDFC BANK LTD
04.2023 - 04.2026
- Supervised daily activities of the bank's operational staff.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity. And all operations banking work ,etc
Relationship Manager
FUTURE GENERALI INDIA INSURANCE CO LTD
07.2021 - 04.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
Relationship Manager
BAJAJ ALLIANZ GENERAL INSURANCE CO LTD
03.2020 - 07.2021
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
Senior Executive
SHRIRAM GENERAL INSURANCE CO LTD
09.2009 - 03.2020
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Created policies and procedures that ensured compliance with applicable laws and regulations.
Education
PG DIPLOMA - Marketing and Sales Management
Lal Bahadur Shastri Institute
Lucknow, UP07.2023
Master of Arts - undefined
K G P G COLLEGE GOLA GOKARANNATH
LAKHIMPUR KHERI06.2002
Bachelor of Arts - undefined
G F COLLEGE
SHAHJAHANPUR06.2000
INTERMEDIATE - undefined
Birla Vidya Mandir Inter College
Hargown Sitapur, UP07.1997
High School Diploma - undefined
Z P H S S
KASTA LAKHIMPUR KHERI06.1994
Skills
Excellent Time Management Skills
Stress Tolerance
document flow coordination
Delivery fleet management
Safety protocol
Cash shipment management
Compliance Reporting
Compliance reviews
Opening and closing processes
Sales management
Federal Regulations
Staff Supervision
Relationship building and management
Operational Reports
Customer Service
Relationship Building
Branch Operations Management
Account Review
etc
Timeline
Branch Operations Manager
Axis Bank
04.2026 - Current
Bank Operations Manager
HDFC BANK LTD
04.2023 - 04.2026
Relationship Manager
FUTURE GENERALI INDIA INSURANCE CO LTD
07.2021 - 04.2023
Relationship Manager
BAJAJ ALLIANZ GENERAL INSURANCE CO LTD
03.2020 - 07.2021
Senior Executive
SHRIRAM GENERAL INSURANCE CO LTD
09.2009 - 03.2020
PG DIPLOMA - Marketing and Sales Management
Lal Bahadur Shastri Institute
Master of Arts - undefined
K G P G COLLEGE GOLA GOKARANNATH
Bachelor of Arts - undefined
G F COLLEGE
INTERMEDIATE - undefined
Birla Vidya Mandir Inter College
High School Diploma - undefined
Z P H S S