Shashi Narayan
Consultant Specialist
Bengaluru,KA
Summary
Consultant Specialist managing Managed File Transfer onboarding, production support, and partner migrations across Sterling File Gateway, Sterling Integrator, and Connect:Direct. Handles SFTP, AS2, SSL certificates, and high-critical interfaces while resolving failed files, reprocessing pending transactions, and supporting L2/L3 incidents. Strengthens service stability through incident, change, and problem management, plus documentation and knowledge sharing for complex interfaces.
Overview
2
2
Certifications
15
15
years of professional experience
Work History
Consultant Specialist
HSBC Technology LTD
03.2023 - Current
- Resolve [number] production incidents per week across MFT services through L2/L3 troubleshooting and reprocessing support.
- Administer MFT infrastructure, including installations, upgrades, and ongoing maintenance of file transmissions and related applications.
- Support partner onboarding, demising, testing, and maintenance for existing connections across IBM Connect:Direct, Sterling file gateway, Sterling integrator, SFTP, and AS2.
- Design migration solutions from existing systems and new requirements, with sustainability, supportability, stability, and disaster recovery in mind.
- Document critical interface flows, create knowledge base content, and share technical knowledge through KT sessions.
- Manage change, incident, and problem activities by coordinating weekend upgrades, crisis calls, MIRs, and SIPs to reduce operational risk.
Assistant Consultant
TCS
06.2021 - 03.2023
- Managed [number] partner onboarding cases weekly across MFT setups and production support activities.
- Translated customer requirements into migration plans and solution options with technical teams.
- Managed migration projects across UNIX, LINUX, AIX, and Windows environments with timelines and delivery tracking.
- Configured end-to-end communication channels using IBM Connect:Direct, Sterling File Gateway, Sterling Integrator, PESIT, and SFTP.
- Supported partner testing, maintenance, and secure encryption across testing and production environments, including SSL installation and renewal.
- Tracked project deliverables, maintained customer communication, and created file transfer business lines for trading partners.
Infra Technology Specialist
COGNIZANT
02.2020 - 05.2021
- Support client service requests by troubleshooting file transfer failures across internal and external users.
- Collaborate with line-of-business teams and file transfer customers to support product capabilities.
- Create partners, network routing, firewalls, and TCP/IP configurations for secure file transfer connectivity.
- Design Sterling File Gateway solutions tailored to business needs using FTP, SFTP, and AS2.
- Troubleshoot failed routes, templates, PGP, SSH known host keys, and SI workflows within Sterling Integrator.
Senior Project Engineer
WIPRO
03.2017 - 02.2020
- Partnered with onsite teams and customers to deliver code, align requirements, and coordinate implementation timelines.
- Prepared technical design documents and solution designs after analyzing business requirements for customizations and enhancements.
- Configured Sterling File Gateway code lists, routing channel templates, and routing channels for new partner integrations.
- Managed secure partner onboarding, testing, and maintenance, including SSL installation and renewal across testing and production environments.
- Designed migration plans and end-to-end communication channel setups, including deployment planning for code list changes.
Senior Project Engineer
WIPRO
06.2015 - 02.2017
- Analyzed legacy system functionality and gathered customer requirements for managed file transfer enhancements.
- Configured Cleo Harmony MFT solutions and redesigned legacy code where needed to support implementation changes.
- Coordinated offshore teams and customer review meetings to track progress, align priorities, and clarify implementation details.
- Prepared technical documentation and presented new code implementations to customers.
- Updated unit-tested code in SIT and guided the team through issue resolution and legacy code redesign.
Project Engineer
WIPRO
04.2012 - 12.2014
- Configured Sterling Integrator business processes for Street FX, including logical implementation, validation, and verification.
- Scheduled FCM new reports and managed modifications, deactivations, and related report updates.
- Handled SAM access requests, SES secure transport setup, and SFTP connectivity for Street FX clients.
- Managed FCM client onboarding requests in MTEX and updated SharePoint status throughout the process.
- Prepared SOPs, code lists, and error-handling updates for business process changes and client requirements.
Project Engineer
WIPRO
04.2011 - 02.2012
- Resolve L1 and L2 service incidents within agreed SLAs, providing clear reporting on recurring queries.
- Review log files for errors and perform proactive daily, weekly, and monthly housekeeping activities.
- Handle basic service requests through Standard Operating Procedures while coordinating with vendors on follow-ups.
- Support managed file transfer activities using IBM Connect:Direct, Sterling file gateway, Sterling integrator, and SFTP.
Education
Master of Science - undefined
BITS Pilani Rajasthan
Bachelor of Science - undefined
Dayananda Sagar College of Arts, Science and Commerce
Bangalore, Karnataka01-2010
Skills
Managed file transfer
IBM Connect:Direct
Sterling file gateway
Sterling integrator
SFTP
Incident management
Problem management
Change management
Production support
Service recovery
Partner onboarding
Solution design
Migration planning
Technical documentation
Stakeholder communication
Certification
ITIL 4 Foundation Certificate in IT Service Management
Timeline
Consultant Specialist
HSBC Technology LTD
03.2023 - Current
Assistant Consultant
TCS
06.2021 - 03.2023
Infra Technology Specialist
COGNIZANT
02.2020 - 05.2021
Senior Project Engineer
WIPRO
03.2017 - 02.2020
Senior Project Engineer
WIPRO
06.2015 - 02.2017
Project Engineer
WIPRO
04.2012 - 12.2014
Project Engineer
WIPRO
04.2011 - 02.2012
Bachelor of Science - undefined
Dayananda Sagar College of Arts, Science and Commerce
Master of Science - undefined
BITS Pilani Rajasthan