SHASHI RAJ
Patna
Summary
Results-driven Store Manager with 12+ years of experience in retail operations, specializing in driving sales growth, team leadership, and store profitability. Proven track record of managing high-performing teams, improving key KPIs (Conversion, ASP, ATV), and delivering consistent business results.
Skilled in P&L management, inventory control, visual merchandising, and customer experience enhancement. Experienced in handling multi-store operations and leading teams to achieve organizational goals.
A proactive leader with strong problem-solving abilities, committed to operational excellence and continuous business growth.
Overview
14
14
years of professional experience
Work History
Store Manager
BIBA FASHION LTD
Patna
11.2020 - 08.2025
- Achieve sales, and revenue targets.
- Analyse store performance and identify growth opportunities.
- Monitor KPIs (Conversion, ATV, UPT, footfall).
- Implement sales improvement strategies.
- Ensure SOP compliance in the store.
- Maintain VM (Visual Merchandising) standards.
- Monitor stock accuracy and shrinkage control.
- Ensure smooth daily store operations.
- Conduct regular performance reviews.
- Identify training needs, and develop the talent pipeline.
- Improve the performance of underperforming employees.
- Prepare daily, weekly, and monthly business reports.
Store Manager
Levi's
Patna
05.2014 - 07.2020
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Retail Sales Assistant
Casio India PVT. LTD. Pantaloons
Patna
02.2012 - 04.2014
- Organized store merchandise racks and displays to promote, and maintain, visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Kept shelves neat, clean and organized through visual merchandising.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
Education
Master of Business Administration - Marketing & Retail
Allahabad University
01.2016
B.C.A - Computer applications
Magadh University
Patna, BR01.2012
Skills
- Sales growth
- Inventory management
- KPI tracking
- Store operations
- Visual merchandising
- Team leadership
- Customer relationship management
- Cost control
- Performance monitoring
- Customer service excellence
- Time-management
- Decision making
Timeline
Store Manager
BIBA FASHION LTD
11.2020 - 08.2025
Store Manager
Levi's
05.2014 - 07.2020
Retail Sales Assistant
Casio India PVT. LTD. Pantaloons
02.2012 - 04.2014
Master of Business Administration - Marketing & Retail
Allahabad University
B.C.A - Computer applications
Magadh University