Shashi Ranjan
New Delhi
Summary
Dynamic leader with a proven track record at Eros Hotels, enhancing operational efficiency and customer satisfaction. Expert in staff training and inventory control, I excel in MS Office and exceptional customer service. Achieved significant revenue growth through innovative promotion management. Skilled in fostering employee retention and driving team success.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Eros Hotels
New Delhi
09.2024 - Current
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw food preparation, production and presentation according to quality standards.
- Updated computer systems with new pricing and daily food specials.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted staff by serving food and beverages or bussing tables.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved conflicts among employees in an effective manner.
Asst. Banquet Manager
CHL LTD. The Suryaa
New Delhi
08.2013 - 09.2024
- Implementing a strategy to achieve the budget, taking care of bar inventory, and providing training to team members.
- Planning and implementation strategy for food festivals, providing motivation and upselling skills to achieve the budget for team members.
- Planning and making strategies to fulfill day-to-day banquet event requirements.
- Responsible for making guest data history records and telecalling to them.
- Responsible for informing about new promotions that go in the restaurant by calling their email ID.
- Basic bar operations, giving inventory, and making requisition.
- Taking bookings, or reservations, and allocating them.
- Responsible for staff management and providing excellent work environment
- Providing training to team Members to run restaurant operation smoothly
- Handling operational functions like pre- staff briefing, shift management
- Imparting appropriate training on Food preparation, Service Excellence to the restaurant and assist service staff
- Train the Driver, Complaint Handling, order taking
- Body language, Motivation & Leadership skills, telephone handling skills, Upselling and promoting
- Exposure of working in Coffee Shop, Banquets, Discotheque & bar, Indian restaurant, Chinese Restaurant, In Room Dining
- Skilled in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs
- Adept at building customer loyalty by rendering prompt & efficient service
- Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit
- Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees
- Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment
Intern
TGIF
New Delhi
Education
Graduation -
B.R.Ambedkar University
Muzzaffarpur, BiharDiploma in Hospitality and Hotel Administration -
N.C.H.M.C.T.
NOIDAI.Sc. -
B.I.E.C
Patna10th -
B.S.E.B
PatnaSkills
- Well-versed in the application packages of MS Office (Excel, Word, PowerPoint, Micros, POS, IDS, Opera, etc)
- Customer service
- Operational efficiency
- Staff training
- Employee retention
- Restaurant promotion management
- Inventory control and record keeping
Accomplishments
- Got Appreciation Letter from G.M. of Crowne Plaza Delhi for done excellent revenue from catering.
- Got certificate from ISO 22000 Food safety Management system.
- Got noticed by Management for special service to VIP’s.
- Got opportunity to serve Prime Minister of Lesotho H.E Mr. Tom Thabane.
- Got Opportunity to serve Ms. Marryam H Reshii, Souresh Bhattacharyaa, Vir Sanghvi and many more Food Critics and Bloggers.
- Got Opportunity to deliver excellent service to Ambassador of Thailand and China.
- Participated in Ballantine’s journey training classes.
- Awarded as the ’Employee Of The Year’ in 2013.
- Got excellent review/ feedback on Tripadvisor for providing wonderful guest experience in Banquets.
Languages
- English
- Hindi
Hobbies and Interests
- Singing
- Driving
- Reading Novels
- Travelling
Personal Information
- Date of Birth: 01/10/88
- Nationality: Indian
Seminarsandawards
- Done various wine tasting (luca, sula, Australian wine) session held in hotel itself.
- Participated in Captain Morgan rum testing in hotel.
- Visited manufacturing plant of United Brewery (beer) Alwar.
- Got various appreciation letters for doing excellent service to the guest.
- Keenly participated in various training classes (ISO 22000, service that sells, HACCP, fire & safety, telephone handling) conducted by the hotel.
- Completed advanced training program on FSSAI, ISO, First Aid (Certified Member), Fire & Safety.
Timeline
Restaurant Manager
Eros Hotels
09.2024 - Current
Asst. Banquet Manager
CHL LTD. The Suryaa
08.2013 - 09.2024
Intern
TGIF
Graduation -
B.R.Ambedkar University
Diploma in Hospitality and Hotel Administration -
N.C.H.M.C.T.
I.Sc. -
B.I.E.C
10th -
B.S.E.B
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