Shashi Shekhar

Responsible for driving sales of IT products and services to all verticals, with a focus on government clients. Develop and implement strategic sales plans to achieve revenue targets and penetrate new markets. Build and maintain strong relationships with government clients, understanding their unique needs and requirements. Collaborate with cross-functional teams to identify and pursue opportunities for IT solutions within the government sector. Lead and mentor a sales team, providing guidance and support to drive performance and meet sales objectives. Stay updated on industry trends and government regulations to effectively position and sell our IT products and services. Conduct thorough market research to identify potential government clients and develop targeted sales strategies. Prepare and deliver compelling sales presentations and proposals to government clients, highlighting the benefits and value of our IT solutions. Negotiate contract terms and pricing with government clients, ensuring profitability and customer satisfaction. Monitor and analyze sales data and market trends to identify areas for improvement and adjust sales strategies accordingly.

Responsible for sales of enterprise maintenance agreements. Demonstrates technical selling skills and offering knowledge to effectively prospect, qualify, develop and close new business. Develops annual sales plan in conjunction with Sales Manager, with details activities to follow during fiscal year, which will focus Sales Associate on meeting or exceeding sales quota. Complete understanding of competitive landscape, pricing, and proposal models. Demonstrates ability to carry on business conversation with business influencers and decision makers. Maximizes all opportunities in process of closing sale resulting in taking of market share from competitors. Consultative selling and making recommendations to prospects and clients of various solutions company offers to their business issues. Develops database of qualified leads in CRM through referrals, telephone canvassing, cold calling on prospects, direct mail, email, and networking. Assists in implementation of company marketing plans in territory as needed. Responsible for sourcing and developing client relationships and referrals. Demonstrates ability to gather and submit detailed qualifying information for pricing and presentation of solutions to identified prospects. Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including use of CRM and Microsoft Outlook to maintain accurate records to maximize potential. Adheres to all company policies, procedures and business ethics codes. Actively participates and contributes in training and educational programs offered to company employees. Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively. Other duties as assigned.

Managed state and central government accounts for sales of IT products and services. Responsible for selling all IT products and services to government entities. Met with government clients on a weekly basis to discuss their IT needs and provide solutions. Developed and maintained strong relationships with government clients to ensure customer satisfaction and repeat business. Collaborated with internal teams to ensure timely delivery of products and services to government clients. Actively pursued new business opportunities and expanded the company's government client base. Stayed updated on government regulations and policies to effectively address client requirements. Prepared and delivered sales presentations to government clients, showcasing the benefits of our IT products and services. Achieved sales targets and contributed to the overall growth and success of the company's service sales division.

Inside product specialist role focused on selling Dell's services portfolio. Target market includes G500 companies, government accounts, BFSI (banking, financial services, and insurance), and other verticals. Responsible for understanding and promoting Dell's services offerings to potential customers. Develop relationships with key decision-makers in target industries. Conduct in-depth product demonstrations and presentations to showcase the value of Dell's services. Collaborate with sales teams to identify opportunities and develop sales strategies. Effectively communicate the benefits and features of Dell's services portfolio to potential customers. Stay updated on industry trends and competitive landscape to position Dell's services as the preferred choice. Achieve sales targets and contribute to overall revenue growth for Dell's services division.

Develop a comprehensive understanding of Dell's services portfolio, including software, support, and consulting offerings. Familiarize yourself with the features and benefits of Dell's laptops, desktops, monitors, printers, and other products. Identify potential customers and target markets for Dell's services and products. Collaborate with the sales team to effectively communicate the value of Dell's services portfolio during customer interactions. Conduct product demonstrations and presentations to highlight the benefits and advantages of Dell's services and products. Provide training and support to sales representatives to enhance their knowledge of Dell's services portfolio and effectively sell them alongside laptops, desktops, monitors, printers, and other products. Stay updated on industry trends and competitors' offerings to maintain a competitive advantage in the market. Collaborate with marketing teams to develop sales collateral and promotional materials highlighting Dell's services portfolio in conjunction with laptops, desktops, monitors, printers, and other products. Monitor sales performance, track customer feedback, and provide insights to management for continuous improvement of sales strategies. Maintain strong relationships with customers to foster repeat business and customer loyalty.

Sell warranty services to customers in the United Kingdom and Ireland. Manage medium enterprise accounts and large commercial enterprise accounts. Develop and maintain relationships with customers to understand their needs and provide appropriate warranty solutions. Conduct product demonstrations and presentations to potential customers. Negotiate and close sales deals, ensuring customer satisfaction and meeting sales targets. Collaborate with internal teams to ensure smooth implementation and delivery of warranty services. Stay updated on industry and market trends to effectively position warranty offerings. Provide timely and accurate sales reports and forecasts to management. Continuously strive to expand customer base and increase revenue from existing accounts. Provide exceptional customer service and support throughout the sales process and beyond.

Responsible for managing a set of assigned accounts in the given territory. Develop and implement sales strategies to promote Dell products. Build and maintain strong relationships with customers to understand their needs and provide tailored solutions. Conduct product demonstrations and presentations to showcase the benefits and features of Dell servers, storage, and networking devices. Collaborate with internal teams to ensure timely delivery of products and address any customer concerns or issues. Achieve sales targets and quotas set for the assigned territory. Stay updated with industry trends and competitors' offerings to effectively position Dell products in the market. Provide regular reports and updates to the sales manager regarding account activities and sales performance.

Responsible for providing telephone diagnostic technical support of desktops, portables, peripherals and software . Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (verifies warranty entitlement). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in support solution database for diagnostics and solution implementation. Responds to customer technical problems/issues related to hardware, software and networking via phone. Assists customers by diagnosing problems and providing resolutions for technical service. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure complete solution to their technical or service questions. Identifies, researches and provides input on unique or recurring customer problems. Remains knowledgeable of Dell's product line, current industry products and technologies. Focuses on delivering positive customer experience according to Dell standards. Monitors and tracks issues to ensure accurate resolution. Involved in revenue generation activities with current Dell customers. Reviews and distributes pertinent cross-functional information.

Sell laptops, desktops, printers, monitors, toners, and warranty packages to customers in the United Kingdom and Ireland. Provide excellent customer service by understanding customer needs and recommending appropriate products. Build and maintain strong relationships with customers to ensure repeat business and customer loyalty. Meet and exceed sales targets by effectively utilizing sales techniques and product knowledge. Collaborate with team members and other departments to resolve customer inquiries and provide timely solutions. Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers. Maintain accurate records of sales activities and customer interactions in CRM system. Continuously improve sales skills through training and professional development opportunities.

Responsible for providing exceptional customer service to clients in North America. Promote and sell CitiBank credit cards and insurance products to customers. Build and maintain strong relationships with customers to ensure customer satisfaction and loyalty. Provide accurate and detailed information about CitiBank credit cards and insurance products to customers. Handle customer inquiries, complaints, and concerns effectively and professionally. Conduct sales presentations and demonstrations to potential customers. Meet sales targets and objectives set by the company. Collaborate with team members and other departments to resolve customer issues. Stay updated on the latest features, benefits, and promotions of CitiBank credit cards and insurance products. Maintain accurate records of customer interactions and sales activities.

Extensive knowledge of Vodafone products and services. Proven track record of successfully selling postpaid connections and mobile phones to customers. Ability to effectively communicate with customers and understand their needs. Strong problem-solving skills to resolve customer issues and provide exceptional service. Proficient in handling customer inquiries, complaints, and providing solutions. Ability to multitask and handle a high volume of customer interactions. Excellent sales and negotiation skills to upsell and cross-sell Vodafone products. Experience in meeting sales targets and achieving customer satisfaction goals. Familiarity with the UK market and understanding of customer preferences and trends.

Provide expert advice and guidance to clients on various holiday destinations and packages. Assist clients in planning and arranging their holiday itineraries, including flights, accommodations, and activities. Research and stay updated on the latest travel trends, destinations, and deals to offer the best options to clients. Ensure excellent customer service by addressing client inquiries, concerns, and special requests promptly and professionally. Collaborate with travel agencies, hotels, and tour operators to negotiate the best rates and packages for clients. Create and present detailed travel proposals and itineraries to clients, considering their preferences and budget constraints. Coordinate and manage all aspects of clients' travel arrangements, including booking reservations, issuing tickets, and arranging transportation. Provide support and assistance to clients during their holiday, including handling any issues or emergencies that may arise. Maintain accurate records of client information, bookings, and transactions for future reference and follow-up. Continuously enhance product knowledge and industry expertise through training and attending travel trade shows and events.