Shashi Sinha
Head - Implementation Services
Kolkata,West Bengal
Summary
Head of Service Delivery with 23 Years Experience - Responsible for heading Implementation Services Delivery Organisation comprising of 6 Teams : Client Onboarding, Project Delivery, Support, Integration Services, Services Administration and TMC Onboarding
Overview
24
24
years of professional experience
3
3
Languages
Work History
Head - Implementation Services
Zaggle Prepaid Ocean Services Pvt. Ltd
Kolkata
09.2021 - Current
- Champion operational excellence for delivery team, achieving deployment, revenue, and satisfaction targets. Headed the Implementation Services Delivery Organisation, which included 6 teams: Client Onboarding, Project Delivery, Support, Integration Services, Services Administration, and TMC Onboarding, for all product lines such as Travel & Expense Management System, Zoyer - Invoice Processing, and Save and Propel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Senior Manager – Expense Head
Wipro
Bengaluru
04.2020 - 08.2021
- Managed the Expense Management Product of Wipro’s Way2Go – Travel & Expense Management Solution.
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Developed and implemented process improvements that increased productivity across multiple departments.
- Mentored junior managers to foster professional growth and improve team performance.
Chief Operating Officer (COO)
Curio Tech
Bengaluru
01.2019 - 04.2020
- Headed the Services Organisation, which included Implementation Services, Presales, Client Support, Product Management, Transition, Integration Services, and PMO. Responsible for overseeing some of the largest deals and deployments.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Oversaw budget management processes, ensuring alignment with organizational objectives while maximizing ROI on projects.
- Led cross-functional teams in executing strategic initiatives, aligning operations with company goals.
Director - Presales & Implementation Services
Curio Tech
Bengaluru
06.2017 - 01.2019
- Collaborated closely with the sales team to close new deals and led the implementation team in deploying the Curio T&E application.
- Led cross-functional teams to develop innovative technology solutions aligned with business objectives.
- Drove strategic initiatives to enhance operational efficiency and improve customer satisfaction.
Service Delivery Manager
SAP - Concur
Bengaluru
01.2014 - 05.2017
- Managed and delivered Concur services to Indian clients. As the Service Delivery Manager, responsible for working very closely with India Sales, Marketing and Business Deployment Team and playing a key role in the company’s growth in the Indian Market.
- Led cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Developed and implemented service level agreements, ensuring alignment with organizational goals.
- Optimized resource allocation to streamline operations and reduce response times for client inquiries.
Implementation Manager
ExpenseAnywhere
New Delhi
05.2012 - 12.2013
- Leading the Implementation Team and handling the responsibility of implementing Travel Expense Management Solutions in India and working very closely with Thomas Cook during the Sales discussion and helping them in closing deals.
Global Lead - Travel & Expense Management
Novozymes
Bengaluru
05.2010 - 05.2012
- Led Shared Services Team of 13 in supporting global travel settlements and reimbursement processes using Concur for EMEA, APAC, NA, LA, South Africa, China, Malaysia, Australia, Singapore, and India
Senior Process Executive – T&E
Honeywell
Bengaluru
12.2007 - 05.2010
- Supported Honeywell employees globally with travel settlements and reimbursement processes using Concur.
- Led cross-functional teams to enhance product development and execution strategies.
- Developed and implemented operational processes to drive efficiency and reduce costs.
- Conducted market analysis to inform strategic decision-making and product positioning.
Technical Support Engineer
Hewlett - Packard
Bengaluru
01.2006 - 10.2007
- Troubleshot high-end machines for clients in Australia and New Zealand and supported value customers with HP Contract, Carepack, and warranty for high-end products.
- Provided technical support for hardware and software troubleshooting, enhancing customer satisfaction.
- Developed and maintained documentation for support processes, improving efficiency and knowledge sharing.
- Collaborated with engineering teams to resolve complex product issues, ensuring timely solutions for clients.
Technical Support Associate
Wipro Spectramind
New Delhi
03.2004 - 01.2006
- Troubleshot online and offline issues for overseas clients of America Online (AOL).
- Resolved technical issues through effective troubleshooting and user support.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Developed and maintained documentation for support processes and troubleshooting techniques.
Site System Supervisor
CMC Ltd.
Patna
03.2002 - 03.2004
- Deputed at Patna RGI (Registrar General of India, Ministry of Home Affairs) and managed the computerization of census data across India using a high-end application, e-flow system.
- Supervised daily operations, ensuring adherence to safety standards and quality control procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing efficiency in production tasks.
Education
MBA / PGDIT-EC - Electric Commerce
AIMA
Kolkata01-2002
B. Com Hons - Commerce
Calcutta University
Kolkata01-1999
Skills
Implementation Services
Project Management
Service Delivery Management
Personal Development
- Green Belt Six Sigma
- Leadership Skills
- Coaching for Results
- Personality Development
- Presentation Skills
- Motivating Employees
Awards
- APA Deal of the year award for closing the biggest sales for APA FY ’15 (KPMG)
- SAP ACE 2016 Awards for the Best Integrated Travel and Expense Solution (GENPACT)
- Recipient of the Novozymes Regional President’s Award for Employee of the Year (2011)
- Received Award for successful implementation of Citi Bank Card in Novozymes Malaysia
- Received several notable credits for conducting Fraud Audit Investigations
- Awarded for successful Concur implementation in Australia, India, Singapore and China TEDA Novozymes
- Voted as the Best Employee in Manager and Peer-to-Peer evaluation for 4 consecutive quarters (2011)
Timeline
Head - Implementation Services
Zaggle Prepaid Ocean Services Pvt. Ltd
09.2021 - Current
Senior Manager – Expense Head
Wipro
04.2020 - 08.2021
Chief Operating Officer (COO)
Curio Tech
01.2019 - 04.2020
Director - Presales & Implementation Services
Curio Tech
06.2017 - 01.2019
Service Delivery Manager
SAP - Concur
01.2014 - 05.2017
Implementation Manager
ExpenseAnywhere
05.2012 - 12.2013
Global Lead - Travel & Expense Management
Novozymes
05.2010 - 05.2012
Senior Process Executive – T&E
Honeywell
12.2007 - 05.2010
Technical Support Engineer
Hewlett - Packard
01.2006 - 10.2007
Technical Support Associate
Wipro Spectramind
03.2004 - 01.2006
Site System Supervisor
CMC Ltd.
03.2002 - 03.2004
B. Com Hons - Commerce
Calcutta University
MBA / PGDIT-EC - Electric Commerce
AIMA