SHASHI BHUSHAN SINGH
Margao
Summary
Master in marketing management with experience of over 10 years in Sales & Marketing, Business Development, Channel Management and Client Relationship Management. Experienced in increasing sales revenues, developing profitable and productive business relationships, coordinating with decision-makers, building an extensive client base, and market development. Understanding in charting out sales strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms. Possess excellent leadership, relationship management & analytical skills. Adventured in Entrepreneurship Since 2018 and successfully serving the community with our 12 pharmacy Retail outlet across Goa. Also running successfully a Pharmaceutical Distribution catering pharmacies all over Goa.
Overview
14
14
years of professional experience
Work History
Licensee
Pradhanmantri Jan Aushadhi Kendra
Margao
2023.06 - Current
- Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Provided professional consultation services on drug therapy options for patients.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Improved organization and supply management policies for medicines and materials.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Managing Partner
We Care Group of Pharmacy
Goa
2018.06 - Current
- Managing 12 hospital attached pharmacy in across Goa, Looking after day to day activities of sales/purchases, operational and financial activities, Recruitment and training of the staff
- Chalking out expansion /Growth strategy, Customer Satisfaction & Retention programme
- Planning for Camps and other related activities for Patient awareness
- Successfully Conducted/Participated 12 Medical Camps & 5 blood donation camp in past 5 years
- Distributed free Medicines to the needy patient
- Organized Staff- patient co-operation workshop to have a better understanding of patient and their Medication schedule, patient requirement and expectation from staff and pharmacy.
Partner
Royal Agency
Margao
2017.12 - Current
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Developed training materials for staff members in order to improve their skillset related to client relations management .
- Built a network of contacts within relevant industries which enabled access to valuable resources .
- Ensured compliance with industry regulations and company policies.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Key Account Manager
Abbott India Ltd.
Goa
2011.05 - 2018.05
- Worked in Critical Care Division, Managing Sevoflurane & Isoflurane Vaporizer (Volatile Anesthesia devices) and liquids which are used in the vaporizers for general Anesthesia
- Our target customers were Anesthesiologists, Intensivists, and Surgeons.
- Many times, we used to be physically present in the OT for vaporizer demonstration, dosing simulation, etc.
- I was looking after Goa and North Karnataka territory.
- Worked 8th glorious years with Abbott. Out of that, seven consecutive years were awarded the Best Employee of the Year.
- Sales: Taking care of sales, with a focus on achieving predefined sales targets and growth by increasing secondary sales.
- Forecasting and planning monthly and quarterly sales targets, and executing them in a given time frame.
- Market Development & Expansion: Identifying market opportunities, analyzing the latest marketing trends, and tracking competitors' activities, and providing valuable inputs for fine-tuning sales & marketing strategies. Initiating market development efforts.
- Business Development: Steering the long-term business directions of the region to ensure maximum profitability in line with organizational objectives.
- Exploring business potential, opportunities, and clientele to secure profitable business volumes.
- Client Relationship Management: Managing customer-centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
Professional Service Officer
Pfizer India Ltd.
Goa
2010.04 - 2011.05
- Dealt with backbone products of Pfizer like Becosules, Corex, Dolonex, and Dalacin.
- Received recognition for being India's Best Achiever Awards for three products in two consecutive years.
- Basic understanding of pharma retail market, doing retail chemist prescription audit.
- With the help of Prescription Audit analysing the demand of our products as well as competitors brand.
- Focused Customer were General Practitioners, Consultants, Dentist etc.
Education
Diploma in Pharmacy -
Rajiv Gandhi University of Health sciences
Bangalore01.2015
Master in marketing management -
University Of Pune
Pune01.2010
Bachelor of Science -
Udai Pratap College
Purvanchal University01.2007
Higher Secondary Certificate -
Udai pratap inter college
Varanasi01.2003
Senior Secondary Certificate -
Bharat sevak samaj inter college
Varanasi01.2000
Skills
- Problem-Solving
- Data Entry
- Analytical and Critical Thinking
- Multitasking
- Public Speaking
- Microsoft Office
- Flexible and Adaptable
- Computer Skills
- Analytical Thinking
- Organization and Time Management
- Active Listening
- Leadership
Personal Information
Date of Birth: 01/01/86
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Licensee
Pradhanmantri Jan Aushadhi Kendra
2023.06 - Current
Managing Partner
We Care Group of Pharmacy
2018.06 - Current
Partner
Royal Agency
2017.12 - Current
Key Account Manager
Abbott India Ltd.
2011.05 - 2018.05
Professional Service Officer
Pfizer India Ltd.
2010.04 - 2011.05
Diploma in Pharmacy -
Rajiv Gandhi University of Health sciences
Master in marketing management -
University Of Pune
Bachelor of Science -
Udai Pratap College
Higher Secondary Certificate -
Udai pratap inter college
Senior Secondary Certificate -
Bharat sevak samaj inter college
Similar Profiles
KIRITKUMAR PARMARKIRITKUMAR PARMAR
PHARMACY OWNER at PRADHANMANTRI JAN AUSADHI KENDRAPHARMACY OWNER at PRADHANMANTRI JAN AUSADHI KENDRA
SANDEEP KUMAR SINGHSANDEEP KUMAR SINGH
Cyber Cafe Attendant at SAHAJ JAN SEVA KENDRACyber Cafe Attendant at SAHAJ JAN SEVA KENDRA
Anna KimAnna Kim
Community Donation Centre Ambassador at Savers Value Village, Jan 2021 - Jan 2022Community Donation Centre Ambassador at Savers Value Village, Jan 2021 - Jan 2022