Seasoned Healthcare Professional with IIM Kolkata Business Degree, well-versed in health-tech and healthcare operations with special skills in Oncology. Bringing superlative medical language comprehension and applicability, and solid customer service abilities combined with committed organizational skills
Responsible for providing solutions to the needs of clinical trial sponsors in digital patient recruitment.
Responsible for customer success in clinical trial patient recruitment.
Responsible for overall program management on clinical trial patient recruitment.
Responsible for smooth functioning of vendors and business partners.
Responsible for validating tech and data partners and vendors
1. Spearheaded product development to build health-tech products – Digitisation and Templatization
2. Provide leadership on Medical Operations Team on all digital activities and collaborate across functions
3. Onboarding Panel Oncologists and engineering engagement
4. Successfully trained New Hires Cross Functionally
5. Co-authored 3 technical papers - ASCO accepted
6. Drove TAT and improved by 75% to ensure Series A fundraise
Responsible for Customer Relations for India Delivery Center
Accountable Internal and External audits outcomes
Responsible for Monthly Account Budgeting & Billing.
Accountable for Inventory Management.
Accountable for Regulatory and HIPAA compliance.
Accountable for Project SLAs
Accountable for Business Continuity Services.
Responsible for CSAT.
Key Highlights
Cleared 6 external audits for the project including ISO, SOX, PWC, CORP, etc.
Completed CISM (Certification in Information Security Management) internal certification.
Appreciations on clearing the external ISO Audit.
Project coordinator
Project Analyst
Team Leader
Senior Team Leader
Responsible for Delivering Quality Medical documentation consistent with HIPAA Regulations.
Successfully completed ISO certification to conduct Internal and Annual Surveillance Audits.
Responsible for CSAT.
Responsible for STATs
Key Highlights
Received Best Performer award as a Proof Reader during Internal Reward and Recognition.
- Successfully trained and established a cross-functional team ground up at Onco
- Has been instrumental in reducing TAT by 70% to improve CSAT
- IP (Product) Design and Implementation (V1 and V2 out)
- Successfully On-boarded & Engaged with more than 100 Senior Oncologists
- Has been the training SPOC from the Oncology standpoint for the entire org
- Cleared 6 Major Audits at IBM including SOX, KCO, CORP, Customer, etc.
Available