Vibha Vinod Khoda
Bengaluru
Summary
Results-driven risk analyst with over 5 years of experience in analyzing operational requests and delivering tailored banking solutions that enhance customer service experiences while ensuring seamless service delivery. Demonstrated expertise in client onboarding and managing exceptions, with a consistent adherence to regulatory standards. Proven track record of driving operational excellence and fostering exceptional client satisfaction through strategic relationship management. Strong commitment to continuous improvement and innovation in service processes positions this professional as a valuable asset to any organization.
Overview
7
7
years of professional experience
Work History
Analyst | RSM
HSBC Electronic Data Processing
03.2024 - Current
- Develop and maintain excellent relationship with clients by helping them with their request on accounts.
- Managed request assigned in a timely and accurate manner, contributing towards positive client issues to the managements.
- Collaborated closely with Relationship manager/ Client managers/ Branches and other downstream teams to ensure issues and challenges are addressed in timely manner for client’s better customer experience.
- Liaise and work with the various downstream and upstream functions like KYC, Credits on an ongoing basis. Rise and report roadblocks/challenges proactively.
- Demonstrated the ability to forecast inhibitors, called out roadblocks to the portfolio managers/ client managers/ relationship managers in timely manner to meet clients’ expectations.
- Keeping abreast of developments within the financial regulatory environment and proactively educate self.
Senior KYC Associate
HSBC Electronic Data Processing
01.2022 - 03.2024
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Analyze and investigate clients to conduct detailed customer due diligence and enhanced Due diligence review.
- Conducted KYC formality reports on questionable accounts and transactions.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Conducted Screening on client and related parties to check on negative news, PEPs, and Sanctions.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Conducted thorough reviews for high-risk clients based on stratified risk level guidelines.
- Provided strategy advice to high-net-worth clients.
Guest Portfolio Manager
Wealth Vruddhi Financial Services
11.2018 - 03.2019
- Provide clients brief information about various product of investments.
- Developed and presented proposals for new investments.
- Recommended investment strategies to meet client financial objectives.
- Facilitated portfolio performance review and implemented new strategies.
- Helped in collections of necessary documents from clients for account opening.
- Demat account opening for clients for investments and Trading purpose.
Education
Bachelor of Commerce -
K.L.E.S Lingaraj College
05.2015
Commerce -
K.L.E.S Lingaraj College
05.2012
10th class -
M.V. Ms. English Medium High School
03.2011
Skills
- Proficient in conveying information
- Workflow optimization
- Client relationship management
- Collaborative team development
- Strategic task management
- Clear and concise report drafting
- Critical thinking
- Risk analysis
- Information verification
Timeline
Analyst | RSM
HSBC Electronic Data Processing
03.2024 - Current
Senior KYC Associate
HSBC Electronic Data Processing
01.2022 - 03.2024
Guest Portfolio Manager
Wealth Vruddhi Financial Services
11.2018 - 03.2019
Bachelor of Commerce -
K.L.E.S Lingaraj College
Commerce -
K.L.E.S Lingaraj College
10th class -
M.V. Ms. English Medium High School
AWARDS
AWARDED AS SUPER START FOR THE QUATRE FOR Q3 2023 FOR R&R 2023.
ADDITIONAL EXPERTISE
- Process Improvement Strategies
- Analytical Mindset
- Organizational Abilities
- Policy Development Understanding
- Research Abilities
- Microsoft Office