Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AdministrativeAssistant

SHASHIDHAR MANURE

Sr. Customer Service Representative
Pune

Summary

Enthusiastic Sr. Customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer service process - team leading and good trainer for business application- SAP, Salesforce. Motivated to learn, grow and excel in various industries line Automobile, Off highway, IT & services, pharmacy & Chemical, Sugar Industries, Marine and Aircraft Industries. Qualified (MBA) & customer service professional with over 11 years of experience in domestics & global customer service roles.

Work History

Sr. Customer Service Representative

Southco Inc
Pune
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Distribution network and support web customers
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries
  • High value inventory pushes out strategies
  • Plans and coordinates the international shipment of goods
  • SAP Order Management & report analysis-Business Intelligence
  • Trained and directed new employees in sales force CRM, call script use, conflict resolution and data entry practices to boost customer satisfaction ratings
  • Researched product locations at different facilities to arrange and coordinate drop shipments
  • Checked status of orders and back-ordered products to coordinate efficient shipments
  • Trained staff on operating procedures and company services.

Process Expert

A P Moller Maersk Group
Pune
  • Handled high-volume bookings and collaborated with operation, freight forwarder, internal department to resolve invoicing and shipping problems
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
  • Tracked shipments processing through customs and other agencies and obtained clearances
  • Worked with overseas customers to understand needs and provide excellent service
  • Participated in team-building activities to enhance working relationships.

Business Development Officer

Sudarshan Chemical Industries Limited
Pune
  • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories
  • Delivered campaigns to solidify new client opportunities and generate new business
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
  • Business development region area - Maharashtra / Gujarat / Delhi / Andhra Pradesh / Karnataka
  • (Chemical - Pharmaceutical, Sugar Industry, Food processing Industry, Hospitality Industry etc)
  • SAP Order Management -Sales order, Quote, sample, Invoice & delivery order
  • Coordination with Logistics / production / Finance / Excise & finance for outstanding.

Marketing Manager

Entity Exim Pvt Ltd
Pune
  • Maintained complete database of files, contacts and project materials
  • Utilized market trends and target audience statistics to effectively and appropriately market products
  • Utilized market trends and target audience statistics to effectively and appropriately market products
  • Preparing export documents includes Letter of credit, pre shipment and post shipment documents, insurance, certificate of origin, technical data sheet, packing list, etc

Executive

Six Sigma Computer Network Pvt Ltd
Pune
04.2007 - 04.2007
  • Developed and implemented sales strategies to increase revenue
  • Built strong relationships with clients by following up on previous purchases and suggesting new products
  • Administrative department: Staff recruitment, team handling, training program, stock position

Education

MBA - Marketing & Finance

ICFAI

Bachelor of Science - Chemistry

Sangmeshwar College- Solapur University

Skills

Staff education and trainingundefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Supervised team of 4 staff members
  • Migration of process and visited Lebanon county to accomplish the same
  • SAP and Salesforce Super User
  • Rewarded - Employee of the quarter and month.

Additional Information

  • Sr Customer Service Representative Pune, India 412027

Timeline

Executive

Six Sigma Computer Network Pvt Ltd
04.2007 - 04.2007

Sr. Customer Service Representative

Southco Inc

Process Expert

A P Moller Maersk Group

Business Development Officer

Sudarshan Chemical Industries Limited

Marketing Manager

Entity Exim Pvt Ltd

MBA - Marketing & Finance

ICFAI

Bachelor of Science - Chemistry

Sangmeshwar College- Solapur University

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SHASHIDHAR MANURESr. Customer Service Representative