Shashidhara M Nayak
Floor Manager (Collection)
Bengaluru
Summary
Dynamic Floor Manager (Collection Manager) with 8 years of experience driving operational excellence and enhancing collection strategies across various sectors. Proficient in data collection and analysis, skilled at fostering relationships with clients and stakeholders to optimize financial outcomes. Experienced in managing and training teams to achieve targeted results, implementing innovative solutions to streamline processes and improve efficiency. Effective communicator with decision-makers, promoting a collaborative approach to problem-solving and strategic planning. Committed to excelling as a Senior Sales Manager, contributing to organizational growth and success. Results-focused Supervisor with a successful background in leading talented sales personnel. Engages with staff to discuss sales performance, maintain accountability, and acknowledge excellent performance. Driven to uphold service standards by supporting staff in handling service issues and customer communications.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
5
5
Languages
Work History
Floor Manager (Collection Manager)
Creditron Services Pvt Ltd
12.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 65 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Oversaw supply restocking, area cleaning, and product organization.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Collection Manager
PROFIMACS INTERNATIONAL PVT LTD
09.2022 - 12.2024
- Tracked and monitored the progress of individuals using data collection and graphing, allowing for informed decision-making
- Monitored customer accounts for overdue payments and initiated collection activities
- Created a sculpture that was purchased by a major museum for its permanent collection
- Implemented a system of data collection and tracking to monitor player performance
- Developed and implemented a detailed policy that improved collection efficiency by X%
- Ensured accurate and timely collection of fares and kept accurate records of collections
- Developed and implemented a comprehensive collection development plan that increased the library's collection by X%
- Tracked and monitored the progress of individuals using data collection and graphing, allowing for informed decision-making
- Developed an automated data collection system that reduced data collection time by X%
Collections Manager
Vikata Assessor Technologies Pvt Ltd
03.2020 - 07.2022
- Handled calls per day to address customer inquiries and concerns
- Used Microsoft Word and other software tools to create documents and other communications
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Researched accounts and completed due diligence to resolve collection problems
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Contacted customers to discuss late payments and options for remitting amounts due
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Participated in team-building activities to enhance working relationships
- Trained and mentored new employees on collection methods, documentation requirements, and performance strategies
- Supervised staff of collectors, monitoring phone calls and letters
- Reconciled vendor statements and handled payment complaints or discrepancies
- Contacted clients with past-due payments and actively monitored payments due from clients
- Contacted customers to discuss late payments and options for remitting amounts due
- Reviewed, researched, and corrected discrepancies and customer concerns
- Posted receipts to appropriate general ledger accounts
- Facilitated successful internal and external audits through sound and thorough documentation
- Collaborated on collection and dispute-resolution issues
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Procurement Associate
CARS24 SERVICES PRIVATE LIMITED
01.2018 - 03.2020
- Reduced warehouse operations downtime by ensuring reorders aligned with store sales and backlog
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs
- Made valuable contributions to planning promotions, pricing, and inventory levels, enhancing inventory flow, revenue, and profits
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs
- Drafted and delivered bid invitations to supplier firms
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback
- Procured critical parts and assemblies to develop and coordinate sourcing requirements
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
TeleCaller
ANI Technologies Pvt Ltd (Ola Cabs)
02.2017 - 01.2018
- Evaluated collection procedures to ensure compliance with regulations
- Responded to driver issues and complaints courteously
- Driver follow-up
- Maintains database by entering, verifying, and backing up data
- Maintains quality service by following organization standards
- Monitors call reports to make sure collectors are making enough phone contacts each day
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
- Followed up with customers to solicit further sales
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process
- Developed extensive knowledge of products and services to better assist customers
- Set day sales goals
- Knowledge of sales and marketing principles and strategies
- Working experience with MS.
Education
SSLC -
Ashraya English School
03.2007 - 06.2012
PUC - P.C.M.C
Ashirvadh Vidya Kendra
06.2012 - 06.2014
BCA - Bachelor of Computer Applications
Viswa Bharatiya Vidya Parishad
04.2014 - 07.2017
Skills
Engaging in high level conversations
Succinct communication skills
Microsoft Office
Salesforcecom
Building and training teams
Breaking company revenue records
Scheduling and planning
Team building
Department management
Employee management
Product promotion
Employee relations
Employee development
Performance improvements
Employee scheduling
Budgeting and finance
Interests
COOKING
TRAVELING
GARDENING
PLAYING SPORTS
Personal Information
- Date of Birth: 04/19/90
- Nationality: Indian
Timeline
Floor Manager (Collection Manager)
Creditron Services Pvt Ltd
12.2024 - Current
Collection Manager
PROFIMACS INTERNATIONAL PVT LTD
09.2022 - 12.2024
Collections Manager
Vikata Assessor Technologies Pvt Ltd
03.2020 - 07.2022
Procurement Associate
CARS24 SERVICES PRIVATE LIMITED
01.2018 - 03.2020
TeleCaller
ANI Technologies Pvt Ltd (Ola Cabs)
02.2017 - 01.2018
BCA - Bachelor of Computer Applications
Viswa Bharatiya Vidya Parishad
04.2014 - 07.2017
PUC - P.C.M.C
Ashirvadh Vidya Kendra
06.2012 - 06.2014
SSLC -
Ashraya English School
03.2007 - 06.2012