Shashikala M
Bangalore
Summary
Dynamic System Engineer II at Oracle Cerner HealthCare Solutions with expertise in SQL and CCL scripting. Proven track record in enhancing application performance and stability through effective troubleshooting and incident management. Adept at analyzing complex issues and implementing solutions that drive operational efficiency and improve user satisfaction.
Overview
7
7
years of professional experience
Work History
System Engineer II
Oracle Cerner HealthCare Solutions
05.2023 - Current
- Analyzing and making minor enhancement in CCL scripts.
- Building and running queries using Query builder in Discern Visual Developer.
- Experience on Cerner Millennium, Open View, Si_troubleshoot, Si_Manager, Bedrock, CoreCodeBuilder.
- Knowledge on Cerner Millenium Architecture.
- Maintaining stability of foreign system Interfaces.
Technical Support Engineer
HCL Technologies
11.2020 - 05.2023
- Ensuring the day to day process is BAU and all the Matrix exposure reports are published to CRM Users with in SLA.
- Performing analysis on application functionality gap and suggesting improvements. Consulting with Dev team, internal Users, and clients to improve the application performance and stability.
- Establishing the root causes of production issues on a daily basis, escalate to upstream if necessary, follow up and ensure the issue is fixed.
- Ensuring all the process like Release activities, new issues and workarounds, configuration changes, new application interface changes etc. is well documented and ensure all team members are aware of the process.
- Ensuring all the (ad-hoc requests, issues and quires) raised by business is addressed with in SLA.
Software Engineer
HCL Technologies
05.2019 - 11.2020
- Responsible in providing the support in L2 Level depending on the priority of the issues to meet client's SLA.
- Coordination with Application development team to successfully deploy Software in both UAT and Production Environments.
- Suggesting and Work on Related fixes to Prod issues by doing a thorough analysis of root cause and impact.
- Monitoring the jobs and follow up with development team to resolve slow, Hanged and failed jobs in Control M and following manual completion steps to end a job.
- Worked with Nice Actimize team on issues, which have been reported by client.
- Checking health of the server regularly and taking necessary steps in case of Slowdown which may impact on Business and customer to get services.
Education
Bachelors of Engineering - Information Science
City Engineering College
Bangalore01.2018
Skills
- CCL scripting
- Problem solving
- Troubleshooting
- Incident management
- SQL and PL/SQL
- Unix/Linux Shell Scripting
- Core JAVA
- SQL Developer
- DB Unity
- Supportal/Service now
- Remedy
- Oracle 11G
- MS SQL Server
Disclaimer
I, hereby declare that all the details furnished above are true to the best of my knowledge., Bangalore, Current Date
Timeline
System Engineer II
Oracle Cerner HealthCare Solutions
05.2023 - Current
Technical Support Engineer
HCL Technologies
11.2020 - 05.2023
Software Engineer
HCL Technologies
05.2019 - 11.2020
Bachelors of Engineering - Information Science
City Engineering College