Shashikant Holam
Banking Operations
Pune
Summary
Professional operations leader with proven ability to streamline processes and drive efficiency. Strong focus on team collaboration and delivering results in dynamic environments. Skilled in mortgage underwriting, strategic planning, project management, and optimizing operational workflows. Known for reliability and adaptability to changing needs, fostering productive and cohesive work environment.
Operations professional & Energetic and strategic thinker with proven track record in process improvement methodologies and risk management, along with advanced skills in data analysis and project management.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Assistant Vice President of Operations
Barclays Global Service Centre
05.2021 - Current
- Managed end to end underwriting of UK retail mortgages
- Ensuring end to end adherence to end to underwriting principles by teams
- Ensured mortgage applications are compliant with various UK regulation and policies
- Mentored junior staff members, fostering an environment of continuous learning and professional development.
- Enhanced client satisfaction by ensuring timely delivery of services, addressing concerns, and maintaining open communication channels.
- Optimized resource allocation by assigning tasks based on skill sets, availability, and project priorities.
- Implemented quality control protocols to minimize errors and ensure adherence to industry standards.
- Coordinated with cross-functional teams to optimize workflow efficiency and data-driven decision making.
- Reduced operational costs through the effective management of resources, budgeting, and cost-saving initiatives.
- Directed risk management efforts by identifying potential threats, developing contingency plans, and implementing preventive measures to mitigate risks.
- Achieved organizational objectives by setting clear performance goals, monitoring progress regularly, and adjusting plans as needed to ensure overall success.
- Monitored compliance with various types of regulations to avoid penalties.
Team Manager
Barclays Global Service Centre
03.2017 - 05.2021
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured effective and timely monitoring of high risk investment portfolios and end to end underwriting of such products
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Senior Analyst - Investment Banking
Barclays Global Service Centre
07.2013 - 03.2017
- Improved operational efficiency by implementing new technologies for trade execution, order management, and data analytics.
- Enhanced team productivity with streamlined processes for data management and reporting.
- Closed high-value deals through effective presentation of proposals, pitches, and term sheets.
- Expanded firm''s industry expertise by attending conferences, participating in workshops, and staying updated on relevant news events.
- Accelerated decision-making process for clients by presenting concise yet comprehensive analyses of potential investments.
- Maximized investment returns by conducting in-depth financial analysis and risk assessment.
- Mentored junior analysts, providing guidance on best practices in investment banking methodologies.
- Assisted in developing firm-wide best practices for risk management, deal structuring, and financial modeling techniques.
Senior Process Expert Underwriting
Homeward Residential Inc
05.2012 - 06.2013
- End to end underwriting for US based mortgage loan application
- ensuring the sanctioned mortgages are compliant with regulatory requirement
- Ensured all applicable government guidelines re followed in underwriting
- assessment of collateral pool through various techniques
- Collaborated with stakeholders to develop and implement best practices across various departments.
- Collaborated closely with IT teams to automate manual tasks, reducing human error and streamlining workflows.
- Drove innovation within the organization by staying current with industry trends and emerging technologies in process optimization.
- Designed custom solutions for unique process challenges faced by clients, delivering tailored approaches that yielded measurable results.
- Conducted gap analyses between as-is processes versus desired outcomes, developing strategic action plans to bridge the divide.
- Enhanced reporting capabilities through the development of comprehensive performance dashboards that provided real-time visibility into key metrics.
Transaction Processing Senior Associate
Mphasis An HP
03.2009 - 05.2012
- End to end mortgage underwriting for Australian & US mortgages.
- assessment of development of property and release of payments accordingly
- Acting QC and trainer to train and coach new colleagues
- Promoted a culture of continuous improvement within the team by encouraging suggestions from associates on ways to improve current systems.
- Facilitated seamless system integrations by collaborating with IT teams, ensuring minimal disruption to daily operations during upgrades or migrations.
- Reduced error rates in transaction processing by conducting thorough audits and providing staff training.
- Managed high-volume transaction queues efficiently, ensuring accurate processing within strict deadlines while maintaining excellent service quality standards.
- Prevented potential issues from arising during peak periods by proactively planning workload distribution based on anticipated transaction volumes.
- Developed detailed reports on underwritten loans metrics for management review, highlighting trends and recommending improvements as needed.
Team Coach
Prskrith Teleservices
05.2008 - 02.2009
- Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
- Participated in cross-functional team-building activities.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
- Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
- Evaluated employee performance regularly, identifying areas for improvement and offering constructive feedback for personal growth.
- Hired, coached and trained 50+ new employees in 1 year.
Education
Bachelor of Science - Computer Science
C. T Bora College Shirur
Shirur, India 04.2001 -
Skills
Operations management
Mortgage Underwriting
Business analysis
Workforce planning
Organizational development
Cross-functional coordination
Strategic planning and execution
Leadership training
Cost analysis and savings
Process improvements
Team leadership
Operational efficiency
Decision-making
Accomplishments
- Received Best Peoples' Leader of the year
- Received best performer award 10 times
- Received SCC hero awards in 2023 and was finalist in 2024
- Received award for excellence 3 times
- Completed Lean six sigma white belt certification
- Awarded as best employee of the year in Homeward in 2013
- won a Code-E-Thon event with best process improvement idea which ended up winning 300K funding
- Successfully delivered 70+ FTE saves in last 11 years
Timeline
Assistant Vice President of Operations
Barclays Global Service Centre
05.2021 - Current
Team Manager
Barclays Global Service Centre
03.2017 - 05.2021
Senior Analyst - Investment Banking
Barclays Global Service Centre
07.2013 - 03.2017
Senior Process Expert Underwriting
Homeward Residential Inc
05.2012 - 06.2013
Transaction Processing Senior Associate
Mphasis An HP
03.2009 - 05.2012
Team Coach
Prskrith Teleservices
05.2008 - 02.2009
Bachelor of Science - Computer Science
C. T Bora College Shirur
04.2001 -