Summary
Overview
Work History
Education
Skills
Certification
Professionalprojects
Processexpertise
Personal Information
Disclaimer
Languages
Accomplishments
Languages
Timeline
Generic
Shashikant Naidu

Shashikant Naidu

Nagpur

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Team Lead

Valethi technologies LLP
Nagpur
10.2018 - Current
  • Established clear roles and responsibilities within the team to ensure efficient task distribution among members.
  • Led cross-functional teams for successful project completion, ensuring timely delivery, and client satisfaction.
  • Managed budgets and resources effectively, optimizing allocation to achieve desired outcomes within constraints.
  • Enhanced team performance with regular coaching, feedback sessions, and performance evaluations.
  • Coordinated efforts between multiple departments for seamless integration of specialized expertise into the overall project scope.
  • Achieved high levels of stakeholder satisfaction through exemplary leadership, consistent communication, and a commitment to delivering results in alignment with established objectives.
  • Collaborated closely with clients to identify requirements, clarify expectations, and establish mutually agreed upon goals for successful delivery of projects.
  • Championed change management initiatives to facilitate smooth transitions during major organizational shifts or business transformations affecting ongoing projects.
  • Ensured compliance with industry standards and regulations by maintaining strict adherence to established guidelines during project execution.
  • Developed comprehensive project plans that included milestones, deliverables, dependencies, and resource allocation.
  • Maintained detailed documentation throughout the project life cycle to ensure traceability, accountability, and clear understanding of progress for all stakeholders involved.
  • Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.

Cosmic Grace toyota
Nagpur
09.2016 - 09.2018
  • Day-to-day operations management.
  • Project coordination, maintaining client and CSAT ratio.
  • Data Trend analytics of Order, Products, and Customers.
  • Continuous improvement with effective feedbacks.

South east central railways
Nagpur
02.2013 - 05.2015
  • 24/7 roster management with effective production time coverage.
  • Customer satisfaction with individual feedbacks - Ratings

Education

B.Com - Business Administration

Kalinga University
Raipur
07-2019

Skills

  • Technical and non-technical project management
  • Waterfall and Agile frameworks
  • Daily Scrum maintenance
  • Sage CRM and ERP operations management
  • Budget Control
  • Stakeholder Relations
  • Scope implementation
  • Continuous Improvement
  • Project Management
  • Customer Relationship Management
  • Power BI dashboards
  • Project team coordination
  • SLA management
  • Logistics/fulfillment management
  • Critical thinking and decision making
  • KPI/KRA management
  • Risk attrition management
  • Interpersonal skills
  • Result-oriented

Certification

  • Certified Lean six sigma practitioner - Green belt from Simpli Learn platform
  • Agile and Scrum Basics - Internal by organization
  • Certified Project Management foundations PMP - LinkedIn learning.
  • Certified Project Requirements - LinkedIn learning

Professionalprojects

  • Website Support (Software Support) - B2B, Open cart/Shopify/Waterfall/Agile - (Basics), Project manager, 10/2018 - Present.

 Once the e-commerce website is created and handed over to the stakeholders, we offer a service contract in which we provide technical and non-technical support, and in order to keep the support in one place we have created a common mailbox called as Website/software support which basically helps to resolve all technical and non-technical queries.

  • Monitoring day to day tasks/reports/monitoring on various dashboards,
  • Ensuring the team is well aligned with technical knowledge and technical expertise.
  • Quality audit of calls/emails and feedback to be shared weekly amongst the team.
  • Identifying risk attrition and creating backups/cross training.
  • Working along with IT process experts on process challenges.
  • Taking regular feedback with other project teams.
  • Understanding the ticket trends and managing the volumes by assigning the correct number of resources.
  • SLA management i.e. Managing internal and client communication with timely responses on Internal/External communications.
  • SOP/ Process documentation for all the tasks/reports/monitoring activities along with the regular changes.
  • Interaction with clients regularly to ensure process stability.
  • Sharing weekly Quality feedback within team over common callouts and sharing feedback for bottom quartile individuals separately.
  • Understanding the low volume days and utilizing the resources for other tasks e.g. knowledge base.
  • Customer service B2C, Sage CRM/ERP, ZOHO DESK, Project Manager, 10/2018 - Present

Altria/PJD/ACE Hardware/FLX Customer service offers working directly with international clients via email and calls to provide effective communication service to the customers. It deals with complete ERP operations management.

  • Sage CRM and ERP operations management for e-commerce business such as Vendor PO management, Finance management, Order entry management, Transactions management, Customer service management, stake holder management.
  • Creating and managing credit card Stripe payment links via dashboard.
  • Logistics/fulfilment management which includes shipment till the order is fulfilled.
  • Performing regular training and created Knowledge base in the form of videos/documents.
  • SLA management i.e. Managing internal and client communication with timely responses on Internal/External communications.

Processexpertise

Excel/Power BI/DevOps/ZOHO Projects/Project Dashboards(Internal), Lean/Six sigma practitioner, Zoho Desk/Outlook

Personal Information

  • Father's Name: Raju Naidu
  • Mother's Name: Padma Naidu
  • Date of Birth: 10/21/1994
  • Marital Status: Unmarried

Disclaimer

I hereby declared that the above-mentioned information is true to the best of my knowledge.

Languages

  • Hindi
  • English
  • Marathi

Accomplishments

Employee of the month

Issued by Valethi technologies LLP · Oct 2021

Languages

English
First Language
English
Proficient (C2)
C2

Timeline

Project Team Lead

Valethi technologies LLP
10.2018 - Current

Cosmic Grace toyota
09.2016 - 09.2018

South east central railways
02.2013 - 05.2015

B.Com - Business Administration

Kalinga University
Shashikant Naidu