Shashikanth Budidha

Key Achievements:

• Successfully led the Jira Data Center upgrade from 9.12.17 to 10.3.12, ensuring minimal downtime through staging validation, backup strategy, and plugin compatibility checks.
• Executed the Confluence Data Center upgrade from 8.5.20 to 9.2.4, improving platform stability, security compliance, and performance.
• Implemented standardized Jira project templates, workflows, and screen configurations, improving consistency across teams, and reducing configuration complexity.
• Optimized Jira platform governance by identifying and reducing unused and duplicate custom fields, improving system performance and maintainability.

Roles and Responsibilities:

• Administered and maintained Jira Software and Jira Service Management across Jira Data Center and Jira Cloud environments.
• Configured projects, workflows, issue types, screens, custom fields, and permission schemes based on business requirements.
• Managed user access, groups, project roles, and global permissions to ensure secure platform governance.
• Developed and implemented automation rules in Jira Cloud and Data Center to streamline the issue lifecycle and reduce manual administrative effort.
• Created custom dashboards and reports to monitor project performance, operational metrics, and team productivity.
• Integrated Bitbucket and GitHub repositories with Jira to enable end-to-end traceability between commits, pull requests, and Jira issues.
• Supported REST API integrations and Atlassian Marketplace applications to extend Jira functionality.
• Provided L2/L3 support, troubleshooting, and user guidance, ensuring adherence to Jira best practices across development and support teams.
• Implemented platform governance standards for custom fields, workflows, and permission schemes to maintain Jira performance and scalability.
• Optimized Jira configuration by identifying and reducing unused or duplicate custom fields, improving platform efficiency, and maintainability.
• Built automation rules and reporting dashboards to enhance team visibility, productivity, and operational insights.
• Successfully performed Jira Data Center upgrade from 9.12.17 to 10.3.12, including staging validation, plugin compatibility checks, and backup verification.
• Executed Confluence Data Center upgrade from 8.5.20 to 9.2.4, improving platform stability and security compliance.
• Performed log analysis, performance tuning, and system monitoring to identify issues and improve application reliability.
• Implemented backup and restore strategies for Jira and Confluence to ensure disaster recovery readiness.