Shashikiran Prabhu
Banglore
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Engineer
Stats perform
Banglore
10.2022 - Current
- Proficient in identifying problems, diagnosing root causes, and offering effective solutions in a fast-paced environment.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Accept customer support tickets, and provide advanced technical support, and repairs.
- Perform quality assurance reviews of specific parts, customer requests, and review complaints.
- Working collaboratively with cross-functional teams, including developers, operational teams, etc.
- If any changes are made in any of the tools, and I have successfully adapted myself to changes in technology, procedures, or customer requirements.
- Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing support effectively.
Assistant Executive Customer Service
I Energizer
Banglore
08.2021 - 08.2022
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed and implemented strategies to increase executive efficiency.
- Identified needs of customers promptly and efficiently.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor Of Engineering - Information Science and Technology
Vivekananda College of Engineering and Technology
Puttur, karnataka07.2018
Skills
- Problem Solving
- Teamwork
- Collaboration
- Time management
- Incident management
- Quality assurance
- Customer education
- Learning
- Customer service
- Remote assistance
- User support
- Technical support
- Troubleshooting skills
Projects
Medical Search Engine, 07/17, 04/18, Providing information related to medicine and nearest medical facilities. Shares medical names within a range of 5 kms. Populates medications based on symptoms shared by the user.
Hobbies and Interests
- Sports
- Trekking
Languages
- English, Full Professional Proficiency
- Kannada, Native or Bilingual Proficiency
- Tulu, Native or Bilingual Proficiency
- Konkani, Native or Bilingual Proficiency
- Hindi, Elementary Proficiency
Certification
- Certified Selenium WebDriver with Java – 01/2024
- Gained proficiency in automated testing using Selenium WebDriver with Java.
Timeline
Support Engineer
Stats perform
10.2022 - Current
Assistant Executive Customer Service
I Energizer
08.2021 - 08.2022
Bachelor Of Engineering - Information Science and Technology
Vivekananda College of Engineering and Technology
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