A seasoned professional with a proven track record in project management and community engagement, I excel in driving operations and capacity building initiatives. At UPTSU, I spearheaded a team to enhance application support and data management, achieving a significant improvement in field assessment accuracy. My expertise in Microsoft Excel and team collaboration has consistently updated stakeholders and optimized processes.
Part of the dedicated helpdesk and eKavach support team that will be established at the district level who will be responsible for troubleshooting emerging issues both online and offline. · Support in troubleshooting on application-related issues faced by end users (ASHAs, ANMs, ASHA Sanginis, CHOs). Travel to the field for hands-on support to end users on reported issues. Responsible for escalating queries that are not solvable at the district level for resolution. Support district and block level government functionaries in developing training microplans and updation of training tracker. Support in rollout of capacity building for district and block level personnel and the endusers (ASHAs, ASHA Sanginis, ANMs, CHOs) using existing platforms like review meetings, cluster meetings, SC meetings among others. Provide support to key district and block level government functionaries on the use of eKavach dashboard data. Responsible for updating the CMO, ACMO and DPMU unit through DSCO and tracking the progress of the application rollout with the help of data available on the eKavach dashboard as feedback based on field visits. Conduct supportive supervision visits (focusing on poor-performing areas) along with concerned NHM officials to assess the application’s progress Provide mentoring support to ASHAs and ANMs on eKavach, using the existing platforms like AAA meetings, cluster meetings, ANM weekly meetings and CiVHNDs. Based on these visits, the support team would provide feedback to the concerned UPTSU district lead. Update the line manager frequently on the status of the application.
· Any other work assigned by the line manager or organization from time to time.