SHASHINDRA HEGDE
Kalyan-East
Summary
Dynamic professional with extensive operations and customer relations experience, notably serving as Pan India Service Head at Collateral Medical India Pvt Ltd. Demonstrated success in driving cost savings and optimizing service delivery. Specialized knowledge in cardiology and respiratory equipment, bolstered by exceptional leadership capabilities. Consistently surpassed targets, achieving 38% growth in service delivery.
Overview
28
28
years of professional experience
Work History
Pan India Service Head / Purchase Head
Collateral Medical India Pvt Ltd
07.2018 - Current
- Company Overview: All Medical Device. Website not provided.
- Led a team of Procurement professional to achieve business objectives
- Developed and implemented procurement strategies to drive cost savings and improve efficiency
- Managed relationships with key suppliers and stakeholders
- Devise, implement, and lead a team to assure and strengthen customer service delivery to Pan India through trained Service team and Channel Associates.
- Co-ordinate with Vendors for service related supports, requirements and feedbacks.
- Provide required training to Service engineers and assure the quality of service delivery time to time.
- Support sales team to conduct product demonstration sessions.
- Conduct a Medical camp (Neuropathy, CAP and LFT) at the Clinic and Hospital as per the client’s requirements. Ensure to maintain the schedule, arrange technician and equipment as per the schedule provided by the client
- All Medical Device. Website not provided.
- Reporting to Director
Sales Manager-Maharashtra
Nidek Medical India Pvt Ltd
03.2016 - 06.2018
- Company Overview: Specializes in respiratory care and intensive care devices.
- Responsible for sales initiatives for Oxygen concentrator, Bipap/Cpap, ECG machine, Patient monitors, Pulse oximeters, Nebulizers, Spirometers, Syringe pumps and Fetal monitors.
- Responsible for supervising sales team at the assigned territory. Provides leadership, guidance and customer product expertise to the sales team. Meets or exceeds established sales goals through the implementation of sales activities.
- Establishes team and individual sales goals and provides effective coaching of sales representatives to consistently improve their performance.
- Creates daily, weekly, monthly activity and productivity reports. Analyze sales data to identify opportunities for increased productivity and sales on both a group and individual level.
- Assists sales representatives with questions and supports customers requiring additional assistance. Leads specific sales events or projects to improve sales performance.
- Managing good relations with the customers. Building relationship with distributors & ensuring sales.
- Payment collection of outstanding. Ensuring proper supply or availability of goods to our Distributors and Customers. Used to Represent the Company in various Medical Equipments and Devices Conferences.
- Looking after government tenders of reputed hospitals & tendering authorities. Preparation and submission of tenders to the clients.
- Channel Partner meet (Dealer meet) brought into Existence to create awareness of new business development and maintaining better sales in respective region.
- Manages up to date records, Maintains Quarterly Sales Analysis to meet Desired Company policies.
- Specializes in respiratory care and intensive care devices.
- Reporting to Head-Operations
Regional Service Manager-Maharashtra
Nidek Medical India Pvt Ltd
10.2013 - 02.2016
- Company Overview: Specializes in respiratory care and intensive care devices.
- Devise, implement, and lead a team to assure and strengthen customer service delivery to state of Maharashtra through Channel Associates.
- Co-ordinate with Head office for service related supports, requirements and feedbacks.
- Provide required training to channel engineers and assure the quality of service delivery time to time.
- Develop Market for Consumable Sales and AMC through Consumable distributor and Channel Associates. And achieve timely assigned business goals.
- Support sales team to conduct product demonstration sessions.
- Specializes in respiratory care and intensive care devices.
- Reporting to Zonal Manager-Sales
Regional Service Manager-Maharashtra
B.P.L LTD- Health Care Business Group
04.2011 - 10.2013
- Company Overview: Leaders in Cardiology products for the last four decades.
- Devise, implement, and lead a team to assure and strengthen customer service delivery to state of Maharashtra through Channel Associates.
- Co-ordinate with factory and Head office for service related supports, requirements and feedbacks.
- Provide required training to channel engineers and assure the quality of service delivery time to time.
- Develop Market for Consumable Sales and AMC through Consumable distributor and Channel Associates. And achieve timely assigned business goals.
- Conduct Random visits to customer’s for monitoring quality of service delivery by Channel Associates.
- Support sales team to conduct higher end product demonstration sessions.
- Leaders in Cardiology products for the last four decades.
- Achievement: Consistent target achiever (FY12-13 ACHV was 106% with a growth of 38% over last year)
- Reporting to Zonal Manager-Customer Care
Executive -Customer Care
BPL Limited
11.2007 - 03.2011
- Company Overview: Health Care Business Group.
- Same as explained above
- Health Care Business Group.
- Reporting to Zonal Manager-Customer Care
Senior Service Engineer
BRIGHTPOINT INDIA PVT LTD
Mumbai
12.2005 - 10.2007
- Company Overview: US based MNC which is Level 3 Authorized Service Centre for Nokia Mobile Phones (GSM & CDMA).
- Repair of Nokia Mobile Phones (GSM & CDMA) Hardware and software
- Ensure productivity of 15 handset repair per day
- Maintain TAT of 1 hour repair of walk-in customers
- Update L3 supervisor about some new fault findings and technical update
- US based MNC which is Level 3 Authorized Service Centre for Nokia Mobile Phones (GSM & CDMA).
- Achievements: Selected as Best Engineer for the Q1 & Q2 of 2007
- Reporting to Branch In-charge
Senior Officer- Customer Care
BPL Limited
Mumbai & Pune
09.2004 - 10.2005
- Company Overview: Health Care Business Group.
- Responsible for direct customer service deliveries to the Mumbai, Pune city.
- Develop AMC and Consumable sales directly and through Channel Associates.
- Installation and demonstration of Medical equipment at customer place.
- Giving Technical support to ASSD and SF.
- Health Care Business Group.
- Reporting to Regional Manager Service -Maharashtra
Senior Service Engineer
BPL Engineering Limited
Mumbai & Pune
06.1997 - 08.2004
- Resolve customer service issues on products and assure customer satisfaction on products.
- Develop AMC and Consumable sales and achieve timely assigned business targets.
- Reporting to Regional Service Head-Maharashtra
Education
Diploma - Industrial Electronics
M.H.Saboo Siddique Polytechnic
Mumbai01.1996
Skills
- Operations and maintenance
- Cardiology equipment
- Gynecology equipment
- Respiratory equipment
- ECG machines
- Defibrillator operation
- Multi-parameter monitoring
- Stress testing systems
- Holter monitoring
- Ambulatory BP monitoring
- Capnography
- Spirometry
- Pulse oximetry
- Fetal monitoring
- Central nursing station management
- BIPAP and CPAP therapy
- Oxygen concentration systems
- Customer handling and relations
Training
Handling Customers, Mr. Shriprakash, Bangalore
Personal Information
- Father's Name: Sanjiva Hegde
- Date of Birth: 02/17/71
- Nationality: Indian
- Marital Status: Married
Timeline
Pan India Service Head / Purchase Head
Collateral Medical India Pvt Ltd
07.2018 - Current
Sales Manager-Maharashtra
Nidek Medical India Pvt Ltd
03.2016 - 06.2018
Regional Service Manager-Maharashtra
Nidek Medical India Pvt Ltd
10.2013 - 02.2016
Regional Service Manager-Maharashtra
B.P.L LTD- Health Care Business Group
04.2011 - 10.2013
Executive -Customer Care
BPL Limited
11.2007 - 03.2011
Senior Service Engineer
BRIGHTPOINT INDIA PVT LTD
12.2005 - 10.2007
Senior Officer- Customer Care
BPL Limited
09.2004 - 10.2005
Senior Service Engineer
BPL Engineering Limited
06.1997 - 08.2004
Diploma - Industrial Electronics
M.H.Saboo Siddique Polytechnic
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