Shashirekha K S

Work History

Business Analyst II

VMWARE India

07.2015 - 12.2023

Role: Business Analyst II - Service Contracts and Consolidation. Global Strategy and Quality
Responsibilities:
Key member of model n to CPQ transformation project
Involved from inception to implementation of the project
Right from Gathering requirement from business processes to writing BRDs to driving UAT and training and deployment of new processes
Being a quality lead in strategy team build quality tree , oversight mechanism for new business processes deployed to the ops team
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Responding to team's CPQ tool inquiries
Collaborated with stakeholders to define project objectives and criteria.
Interacted with internal teams to understand business needs and translate into requirements
Facilitated smooth transitions between different phases of Tool development lifecycle by ensuring thorough handoffs and clear communication during UAT activities.
Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and team
Enhanced user experience thorough UAT testing
Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly
Updated business processes and process documentation to drive accuracy, relevance and consistency
Testing for launch of new product
Was Part of IB Process Documentation Project
Participated in end-to-end User Acceptance Testing (UAT) to validate business requirements and system functionality
Collaborated with business users and QA teams to develop and execute UAT test plans, scripts, and scenarios
Identified, documented, and tracked defects using tools like JIRA
Ensured timely resolution of issues to meet project go-live deadlines
Created and maintained UAT test cases based on functional requirements and user stories.
Conducted test data preparation and environment setup for effective UAT execution
Presented UAT findings and sign-off results to stakeholders and project managers
Worked with Product Owner to groom user stories and provide business prioritization
Worked with IT to explain the details like business expectation and process.

Role ELA Analyst II - Quality & Strategy Team
Responsibilities:
Subject Matter Expert for all extremely important and rare scenario based decisions, including modifications to the current workflow
Managed the team's quality audits and metrics.
To guarantee that quality standards are fulfilled, suggest, carry out, and oversee preventative and remedial measures
Regularly provided the leadership with high-quality reports
Teams meet every week to discuss quality, and measurements and trends are discussed.
Process and training papers have been updated and reviewed.
Managing escalating and priority requests independently
Facilitating forums for discussion between SMEs and offering answers in order to solve business difficulties
Collaborate across functional lines to resolve problems with other teams.
Being a part of the Global Strategy and Quality team handling the overall quality for the team. And sending reports and Metrix for the same in weekly basis
Conducting QRM (Quality Review Meeting) for the entire team
Conducting RCA and CAPA session for the team along with their reporting Managers
Streamlined IB-Revenue quality by a regular interaction with Revenue team to discuss about the Revenue queries.
Got trained in Revenue process on how to Audit the cases.
Part of Global Strategy and Quality team to handle internal and external quality checks. And also handle Automation and process improvements
Conducted internal audits to ensure compliance with organizational policies and regulatory requirements
Performed root cause analysis on audit findings and collaborated with teams to implement corrective actions.
Identified process gaps and contributed to continuous improvement initiatives based on audit results.
Led follow-up audits to ensure implementation of corrective actions and sustainable compliance.
Streamlined audit processes, reducing manual effort through automation or standardization

ELA Analyst II – IB Services.
Analysis of customer account and the existing license to check the eligibility of the customer to get into ELA with VMware.
Preparing IB Quote by validating the customer licenses in Oracle database and contract. Obtaining different level of approval for the non-standard Quoting.
Interpret Enterprise License Agreement (ELA) commercial contract terms and conditions to identify specific terms that affect the analysis and reporting requirements of customer's software deployment.
Calculating and Pricing Stated out Year Revenue in Excel, obtaining approval for Non- Standard Scenario by giving business justification.
Working closely with Sales, deal desk, legal and other business partners like corporate systems ops, finance, Pricing, Account receivable and payable team and credit team to ensure accurate quotes, pricing of products and revenue recognition.
Consolidating the contract in Oracle for revenue recognition and pricing adjustment in Non-Standard cases.

Senior Analyst

Oracle India Pvt. Ltd.

06.2012 - 07.2015

Role: Order Management Senior Analyst -Order Management and License Migrations
Responsibilities:
Hands on experience in R12 applications like (GMA) Global Migration application tool, OKS Apps (Oracle Service contract), sales order, Order management and Installed Base, IPM (Imaging process management).
Have Knowledge on flow of “Order to Cash” process, OKS (Oracle Service Contracts), Contract renewals Installed base and Migrations..
Handled a transition process called Migration-Technology and was one of the key resources in Process Stabilization.
Handled queries regarding the migrations, contract renewal booking from Business, Sales representatives, LOB counter parts and worked on them till Closure
Handled the weekly, monthly business calls and handled quarter end critical calls independently.
Handling & closing escalation independently on process related issues.
Accountable to Quality check of the transactions processed by the team members and publishes the same and also entering & booking of contracts (orders) in OKS and Migrations.
Currently Handling Input Quality Project and Output Quality Project for the team.
I was an (SME) Subject matter expert in the team.

Summary

Overview

Work History

Business Analyst II

Senior Analyst

Education

B. Sc. - Computer Science

PUC - PCMC

SSLC - undefined

Skills

Interests

Accomplishments

Disclaimer

STRENGTHS

Tools and Applications:

Timeline

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