Shashirekha K S
Bangalore
Summary
Driven Business Analyst with 8 years of experience delivering data-driven solutions to enhance operational efficiency, optimize business processes, and support strategic decision-making. Proven ability to bridge the gap between technical teams and business stakeholders, with a strong track record in requirements gathering, data Validation, Quality Management and stakeholder management
Overview
12
12
years of professional experience
3
3
Languages
Work History
Business Analyst II
VMWARE India
07.2015 - 12.2023
- Role: Business Analyst II - Service Contracts and Consolidation. Global Strategy and Quality
- Responsibilities:
- Key member of model n to CPQ transformation project
- Involved from inception to implementation of the project
- Right from Gathering requirement from business processes to writing BRDs to driving UAT and training and deployment of new processes
- Being a quality lead in strategy team build quality tree , oversight mechanism for new business processes deployed to the ops team
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Responding to team's CPQ tool inquiries
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal teams to understand business needs and translate into requirements
- Facilitated smooth transitions between different phases of Tool development lifecycle by ensuring thorough handoffs and clear communication during UAT activities.
- Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and team
- Enhanced user experience thorough UAT testing
- Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly
- Updated business processes and process documentation to drive accuracy, relevance and consistency
- Testing for launch of new product
- Was Part of IB Process Documentation Project
- Participated in end-to-end User Acceptance Testing (UAT) to validate business requirements and system functionality
- Collaborated with business users and QA teams to develop and execute UAT test plans, scripts, and scenarios
- Identified, documented, and tracked defects using tools like JIRA
- Ensured timely resolution of issues to meet project go-live deadlines
- Created and maintained UAT test cases based on functional requirements and user stories.
- Conducted test data preparation and environment setup for effective UAT execution
- Presented UAT findings and sign-off results to stakeholders and project managers
- Worked with Product Owner to groom user stories and provide business prioritization
- Worked with IT to explain the details like business expectation and process.
- Role ELA Analyst II - Quality & Strategy Team
- Responsibilities:
- Subject Matter Expert for all extremely important and rare scenario based decisions, including modifications to the current workflow
- Managed the team's quality audits and metrics.
- To guarantee that quality standards are fulfilled, suggest, carry out, and oversee preventative and remedial measures
- Regularly provided the leadership with high-quality reports
- Teams meet every week to discuss quality, and measurements and trends are discussed.
- Process and training papers have been updated and reviewed.
- Managing escalating and priority requests independently
- Facilitating forums for discussion between SMEs and offering answers in order to solve business difficulties
- Collaborate across functional lines to resolve problems with other teams.
- Being a part of the Global Strategy and Quality team handling the overall quality for the team. And sending reports and Metrix for the same in weekly basis
- Conducting QRM (Quality Review Meeting) for the entire team
- Conducting RCA and CAPA session for the team along with their reporting Managers
- Streamlined IB-Revenue quality by a regular interaction with Revenue team to discuss about the Revenue queries.
- Got trained in Revenue process on how to Audit the cases.
- Part of Global Strategy and Quality team to handle internal and external quality checks. And also handle Automation and process improvements
- Conducted internal audits to ensure compliance with organizational policies and regulatory requirements
- Performed root cause analysis on audit findings and collaborated with teams to implement corrective actions.
- Identified process gaps and contributed to continuous improvement initiatives based on audit results.
- Led follow-up audits to ensure implementation of corrective actions and sustainable compliance.
- Streamlined audit processes, reducing manual effort through automation or standardization
- ELA Analyst II – IB Services.
- Analysis of customer account and the existing license to check the eligibility of the customer to get into ELA with VMware.
- Preparing IB Quote by validating the customer licenses in Oracle database and contract. Obtaining different level of approval for the non-standard Quoting.
- Interpret Enterprise License Agreement (ELA) commercial contract terms and conditions to identify specific terms that affect the analysis and reporting requirements of customer's software deployment.
- Calculating and Pricing Stated out Year Revenue in Excel, obtaining approval for Non- Standard Scenario by giving business justification.
- Working closely with Sales, deal desk, legal and other business partners like corporate systems ops, finance, Pricing, Account receivable and payable team and credit team to ensure accurate quotes, pricing of products and revenue recognition.
- Consolidating the contract in Oracle for revenue recognition and pricing adjustment in Non-Standard cases.
Senior Analyst
Oracle India Pvt. Ltd.
06.2012 - 07.2015
- Role: Order Management Senior Analyst -Order Management and License Migrations
- Responsibilities:
- Hands on experience in R12 applications like (GMA) Global Migration application tool, OKS Apps (Oracle Service contract), sales order, Order management and Installed Base, IPM (Imaging process management).
- Have Knowledge on flow of “Order to Cash” process, OKS (Oracle Service Contracts), Contract renewals Installed base and Migrations..
- Handled a transition process called Migration-Technology and was one of the key resources in Process Stabilization.
- Handled queries regarding the migrations, contract renewal booking from Business, Sales representatives, LOB counter parts and worked on them till Closure
- Handled the weekly, monthly business calls and handled quarter end critical calls independently.
- Handling & closing escalation independently on process related issues.
- Accountable to Quality check of the transactions processed by the team members and publishes the same and also entering & booking of contracts (orders) in OKS and Migrations.
- Currently Handling Input Quality Project and Output Quality Project for the team.
- I was an (SME) Subject matter expert in the team.
Education
B. Sc. - Computer Science
GPA: 76%
PUC - PCMC
GPA: 70%
SSLC - undefined
GPA: 86%
Skills
Analytical and problem-solving
Exceptional Time Management
Stakeholder Management
Experience in the delivery of Training sessions
Teamwork and Collaboration
Business intelligence tools
User Acceptance Testing
Quote to Cash
Training & Documentation
Automation enablement
Test case scenarios
Internal Auditing
Interests
listening to music, cooking, travelling
Accomplishments
- Received “You Made Difference award” for efficient performance
- Promoted from IB Analyst to Quality Analyst , Quality Analyst to Business Analyst I and then Business Analyst I to Business Analyst II
- Received appreciations from managers and peers for effectively assisting them with Process related issues and providing the required output on time
Disclaimer
I hereby certify that the particulars given above are true to the best of my knowledge and belief. Place: Bengaluru Shashirekha K.S
STRENGTHS
- Receptive
- Confident
- Quick Learner
- Hard Working
- Resilience
- Public Speaking
Tools and Applications:
- VMware software India PVT LTD.
- SFDC, CPQ, SAP BI, & EBS R11
- Oracle India PVT LTD.
- EBS R12 & SAP BI
Timeline
Business Analyst II - VMWARE India
07.2015 - 12.2023
Senior Analyst - Oracle India Pvt. Ltd.
06.2012 - 07.2015
St. Joseph’s PU College - PUC, PCMC
RJGHS - SSLC,
Vijaya Collage - B. Sc., Computer Science