SHASHWAT PURI
Noida
Summary
Enterprising Sales Development Associate with 5.5 Years of experience in sales and customer service. Strong sales background and understanding of customer needs and behavior. . Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
4
4
years of professional experience
Work History
Sales Development Associate
BUSINESSNEXT
08.2022 - Current
- Identified new business opportunities through Emails/LinkedIn and consistent follow ups.
- Researched account and identified key individual who are potential buyers/decision makers.
- Managing the lead generation to lead qualification.
- Lead Nurturing by taking discovery call and 1st level presentation and demonstration.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
KEY ACCOUNT MANAGER
ZOLVE
01.2022 - 07.2022
- Developing and managing a Key Accounts portfolio
- Identifying and cultivating new customers to meet monthly sales targets
- Establishing high levels of customer satisfaction as well as up-sell and cross-sell possibilities among existing clients to maximize wallet share
- Pre-sales and post-sales follow-up coordination
- Weekly and monthly KPIs are being met and exceeded
- Monitoring market trends and providing regular competitor feedback.
BUSINESS MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
01.2021 - 12.2021
- Increased profitability by 33% in 4 Years
- Managing a team and providing them monthly targets to generate revenue of INR 1.44 Cr annually
- Decreased cost by bringing back the sales return, which saved 10% of the cost of customer acquisitions
- The costinvolved was sometimes in terms of percentage and fixed fee ranges from 25k to 10 Lakhs
- Initiated a new strategic planning process that identified and measured KPIs and built cohesive BU investments
- Guide them in enhancing their sales skills i.e., Cross-selling and Up-gradation
- Generate daily reports of achievement and make a strategy for the next day
- Client handling and solving their grievances
- Developed and implemented a sales training program focused on best practices
- Having an in-depth knowledge of business products and value propositions
- Identifying and mapping business strengths and customer needs
- Increasing client base by growing the territory and developing a new area
- Managing and retaining relationships with existing clients
- Planned and scheduled meetings responded to various inquiries both external & internal and managedcommunications via e-mail and phone calls
- Conducting market research and keeping up-to-date with the market knowledge
- Maintaining the client database in the CRM.
SENIOR CLIENT ACQUISITION MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
04.2019 - 12.2020
- Primary role was acquiring clients, cross-selling, and maintaining a relationship.
CLIENT ACQUISITION MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
02.2019 - 03.2019
- Acquiring clients and building data on individual profiles
- 2
Education
B.TECH - Power System Engineering
UPES COLLEGE OF ENGINEERING STUDIES AUG
Skills
- Customer Retention
- Team Management
- Cross sell/ Upsell
- Customer Relationship Management
- Microsoft - Word/Excel/Presentation
- Effective Negotiations Skills
Accomplishments
- Member of Sponsorship Committee of UURJA-2015, Cultural fest of UPES.
- Appointed as Student Placement Representative for the session 2014-18.
Timeline
Sales Development Associate
BUSINESSNEXT
08.2022 - Current
KEY ACCOUNT MANAGER
ZOLVE
01.2022 - 07.2022
BUSINESS MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
01.2021 - 12.2021
SENIOR CLIENT ACQUISITION MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
04.2019 - 12.2020
CLIENT ACQUISITION MANAGER
CAPITALVIA GLOBAL RESEARCH LIMITED
02.2019 - 03.2019
B.TECH - Power System Engineering
UPES COLLEGE OF ENGINEERING STUDIES AUG