Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shashwat Shukla

Pune

Summary

A highly skilled Fraud Investigator with 8+ years of experience in conducting thorough investigations to identify fraudulent activities. Proficient in utilizing various tools and methodologies to analyze financial records, detect patterns and gather evidences. Attention to detail and excellent communication skills with a proven track record of successfully leading investigations and collaborating with various cross-functional teams and stakeholders.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Risk Specialist I, TERA, AP Waste,Fraud,&Abuse Pre

Amazon
Hyderabad & Pune
02.2020 - Current
  • Prevent, detect, and investigate issues of potential Fraud, Abuse, and Waste by employees within Amazon while maintaining productivity targets and timelines execute audits in and communicating recommendations and findings to management and other stakeholders.
  • Handling SIM & Escalation process for employee's payment hold. Average SLA reduction of 55% and 48% seen in 2023 & 2024 respectively.
  • Created and published the SOP for Preventive investigation program of TERA.
  • Publishing TERA monthly newsletter which includes monthly program related updates such as Metrics Tracking, Promotions/New Joiners & team related activities and events
  • Creation of Quicksite dashboards for daily case allocations
  • Revamping and creation on new fraud detection rules. Also, perform RCA on unsubstantiated investigations.
  • Worked with BI team in launch of case management tool "Resolve"
  • Worked with Fintech team in Launch of "Teller" tool which centralizes and standardizes the payable execution for Amazon businesses(referred as payor) who need to send payments to vendors (referred as payee).

Senior Investigator- Seller Fraud Prevention

Amazon
Bangalore
06.2016 - 01.2020
  • Conducting investigation on seller frauds such as Buyer-Seller Collusion, Relations, Account hack & Seller Performance
  • Process Training and mentoring of 127 new joiners in TRMS {Transaction Risk Management Services-Amazon}
  • Handling seller escalations related to account hack and account health
  • Reporting of performance metrics analysis for the entire AP team {Bangalore Site}
  • Co-member of Seller account hack and & Bad debt project
  • Shadowed and mentored 21 tenured employees who were in PIP

Customer Support Executive

Concentrix Daksh
Pune
07.2015 - 04.2016
  • Resolving customer's inquiries related to amazon orders while maintaining the productivity targets communicating with various stakeholders such as Transportation team and other stakeholders.

Education

Bachelor of Arts - German Studies, History, English, Travel Mgmt

Banaras Hindu University
Varanasi
06-2015

Skills

  • Compliance Monitoring
  • Risk assessment, mitigation & management
  • Data Analytics

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2

Certification

  • Certification for social work and Children education programs through National Service Scheme- GOI

Timeline

Risk Specialist I, TERA, AP Waste,Fraud,&Abuse Pre

Amazon
02.2020 - Current

Senior Investigator- Seller Fraud Prevention

Amazon
06.2016 - 01.2020

Customer Support Executive

Concentrix Daksh
07.2015 - 04.2016

Bachelor of Arts - German Studies, History, English, Travel Mgmt

Banaras Hindu University

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Shashwat Shukla