Shashwathi Nachappa
Talent Acquisition Partner
Summary
A dynamic professional with 6+ years domain experience with Talent Acquisition in leading and implementing innovative recruitment strategies for niche, complex and hard to find technology skills. To fill a variety of senior level and Leadership hiring and lateral level hiring.
Possess leadership skills coupled with the ability to establish strong sustainable relationships with stakeholders at all levels. Confident and decisive under stressful conditions with a proven record of excellence and dependability.
Overview
13
13
years of professional experience
Work History
Senior Talent Acquisition Partner
IBM India Pvt. Ltd.
Bangalore
10.2015 - Current
- Significant experience in recruiting technical; middle to senior level professionals across varied skill sets along with functional expertise
- Sourcing resumes through various job portals like Naukri, Monster and advanced sourcing techniques like LinkedIn, X-ray Search etc
- Scrutinized, screened & shortlisted resumes based on specific criteria, skills, platforms, qualifications and relevant experience
- Explained the terms & conditions in Offer Letter, Salary Breakup, Relocation Policy, Leave Policy, Accommodation Assistances & all other HR related policies to an employee before joining
- Negotiated rates/ salary package with the candidates and closed positions; followed up with candidates at regular intervals until a candidate joins
- Managing a small team , for all business critical projects / fulfillment / closure and offers
- Working on strategizing and planning to ensure open demands are closed in a timely manner & have a healthy source to select and select to offer ratio
- Worked on a variety of roles which are niche at senior roles.
Tapping the right talent begins with understanding the market and the competition in that skill or function - Understanding and mapping market/organizations during complex market hiring
- Market mapping presentations prepared and shared with the Business, resulting in stakeholder delight
- Promote diversity and employee referral hiring across roles with set targets
Customer Dispute Executive
IBM Daksh Pvt Ltd, Bangalore
Bangalore
03.2008 - 06.2010
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched and resolved accounts payable discrepancies.
- Established procedures for collection of past due amounts.
- Resolution of customers disputes in relation to billing
- Monthly reconciliation of input files
- Report generation
- Continuous improvisations on Process front
- SPOC for Process Training
- Regular Client Interaction
- Resolution of queries on High Value Accounts
- Providing constant support to the Collection team and assisting them with delay in account payment
Customer Relation Executive
First Indian Corporation, Bangalore
Bangalore
10.2006 - 03.2008
- Point of contact for all internal and external escalations
- Quality review for all mortgage orders for the process
- Interaction with International clients like JP Morgan Chase through E-mails
- Resolving Customer queries and handling complaints with focus on excellent service
- Excellent Customer interaction skills and problem solving ability
Customer Service Executive
Customer Operational Services Pvt Ltd
Bangalore
09.2003 - 07.2006
- Excellent selling skills through exemplary customer experience
- Recognized for problem solving and convincing skills
- Recognized for consistently meeting and overachieving targets
Education
BBA - Human Resources
SDM College of Business Management
MangaloreSkills
Talent Management
Candidate Pipeline Management
Compensation Analysis
Employee Referral Hiring
Sourcing Strategies
Talent Mapping / Market Mapping
Stakeholder Management
Timeline
Senior Talent Acquisition Partner
IBM India Pvt. Ltd.
10.2015 - Current
Customer Dispute Executive
IBM Daksh Pvt Ltd, Bangalore
03.2008 - 06.2010
Customer Relation Executive
First Indian Corporation, Bangalore
10.2006 - 03.2008
Customer Service Executive
Customer Operational Services Pvt Ltd
09.2003 - 07.2006
BBA - Human Resources
SDM College of Business Management