Shashwat Chaudhary
Human Resources Coordinator
New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Process Specialist
Wipro Limited
New Delhi
2022.Jun - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assistant Account Manager
Kalkine Solutions
New Delhi
11.2021 - 02.2022
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Obtained and evaluated credit information about prospective customers.
- Created sales contacts with on- and off-premise accounts.
Senior Learning Consultant
Great Learning
New Delhi
07.2021 - 11.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in team environment.
Senior Customer Service Executive
Firstmatrix Solutions
New Delhi
02.2019 - 07.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Addressed on average 20 inbound customer calls daily.
Education
Bachelor of Science -
Dr Bhim Rao Ambedkar Agra University
Aligarh 08.2014 - 05.2017
High School Diploma -
Kesar Devi Inter College
Aligarh 04.2012 - 04.2014
Skills
Personnel training and development
Timeline
Process Specialist
Wipro Limited
2022.Jun - Current
Assistant Account Manager
Kalkine Solutions
11.2021 - 02.2022
Senior Learning Consultant
Great Learning
07.2021 - 11.2021
Senior Customer Service Executive
Firstmatrix Solutions
02.2019 - 07.2021
Bachelor of Science -
Dr Bhim Rao Ambedkar Agra University
08.2014 - 05.2017
High School Diploma -
Kesar Devi Inter College
04.2012 - 04.2014
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