SHASHWAT SINGH
Bangalore,Karnataka
Summary
Dynamic engineering leader with extensive experience at Cisco Systems, specializing in cloud-native architecture and AI-driven automation. Proven track record in delivering scalable microservices and enhancing VoIP solutions. Adept at mentoring teams and driving cross-functional collaboration, leveraging skills in Java, Kubernetes, and CI/CD to achieve impactful results.
Overview
14
14
years of professional experience
Work History
Agentic AI & AI Engineering Lead
CISCO SYSTEMS
Bangalore
01.2025 - Current
- Built product-agnostic agentic engineering workflow across requirement review, code implementation, build testing, pull-request creation, review feedback, and merge steps with approval gates at key stages.
- Integrated agents with source repositories, build systems, test environments, and pull-request workflows to automate engineering tasks within an AI-driven development lifecycle.
- Developed iterative agent loops that analyzed, updated, built, tested, and validated until expected behavior was achieved or human review was required.
- Facilitated end-to-end defect resolution by analyzing issues, creating reproduction steps, investigating root causes, implementing code updates, testing, and validating fixes.
Cloud Engineering Technical Lead
CISCO SYSTEMS
Bangalore
05.2016 - Current
- Owned architecture, technical design, and roadmap for distributed services, translating product requirements into scalable, resilient solutions and driving delivery from concept through production.
- Architected and built Java and Python microservices from the ground up using REST and gRPC, deployed on Kubernetes with Docker, Helm, AWS, Kafka, Redis, and Istio.
- Architected production-scale WebRTC browser calling that connects browser endpoints with SIP-based Webex Calling systems through HTTP-to-SIP interworking.
- Developed backend services for Webex Calling AI experiences, enhancing functionality with AI Assistant, Closed Captions, AI Agent, and Recording Transcript Summary and Action Items.
- Designed Jenkins CI/CD pipelines and Grafana-based operational visibility, enabling automated delivery, monitoring, troubleshooting, and service-health analysis.
- Led architecture and code reviews, technical planning, mentoring, and cross-team initiatives with product managers, architects, and senior technical stakeholders.
- Lead a 4-6 member engineering team delivering production-scale cloud-native capabilities for Webex Calling while retaining hands-on ownership of complex engineering problems.
Telecom & Voice Engineering
CISCO SYSTEMS
Bangalore
01.2016 - 01.2020
- Led end-to-end development and testing of enhancements for Cisco CME, CUBE, and CUE products, covering feature grooming, architecture, implementation, system testing, and automation.
- Designed and implemented SRTP rollover counter support for Cisco Unified Border Element based on RFC 3711 and RFC 4771.
- Conceptualized end-to-end network monitoring solution for customer deployments; contributed to distributed SBE proof of concept to improve border-element performance and scalability.
- Resolved complex production and customer issues through system-level debugging and root-cause analysis; coordinated delivery across development, testing, automation, and support to ensure timely resolution.
- Delivered Live Music on Hold during transition from single-plane to split-plane platforms; implemented software conferencing for survivability remote site telephony to enhance user experience.
- Virtualized Cisco Unity Express for deployment on KVM and VMware ESXi hypervisors.
Software Engineer - Telecom / Voice
WIPRO TECHNOLOGIES
01.2013 - 05.2016
- Developed and sustained telecom voice products using MGCP, SCCP, and TDM Gateway technologies, focusing on feature development, defect resolution, and troubleshooting to enhance product reliability.
- Cultivated expertise in telecom signaling and voice protocols, improving system-level troubleshooting for embedded communication products.
Education
B.Tech - Computer Science Engineering
Amity University
01-2012
Skills
- Cloud microservices
- Cloud-native architecture
- Distributed systems
- AWS
- Kubernetes
- Docker
- Helm
- Istio
- Agentic AI
- AI-enabled SDLC automation
- Autonomous workflows
- Human-in-the-loop validation
- AI-assisted debugging
- WebRTC
- SIP
- RTP
- HTTP-to-SIP interworking
- VoIP
- Webex Calling
- CUBE
- CME
- CUE
- MGCP
- SCCP
- Architecture
- Technical roadmaps
- Team leadership
- Mentoring
- Design and code reviews
- Cross-functional delivery
- Java
- Python
- C
- JSX
- Linux
- Windows
- REST
- GRPC
- Kafka
- Redis
- Jenkins
- CI/CD
- Automated testing
- Grafana
- TDM Gateway
Personal Information
- Title: TECHNICAL LEAD
- Date of Birth: 1991-10-28
LANGUAGES
Hindi, Native, English, Proficient (C2)
CUSTOM SECTION
- Received multiple Cisco awards for timely delivery and high-quality engineering outcomes.
- Earned customer appreciation for rapidly root-causing and resolving complex production issues.
Timeline
Agentic AI & AI Engineering Lead
CISCO SYSTEMS
01.2025 - Current
Cloud Engineering Technical Lead
CISCO SYSTEMS
05.2016 - Current
Telecom & Voice Engineering
CISCO SYSTEMS
01.2016 - 01.2020
Software Engineer - Telecom / Voice
WIPRO TECHNOLOGIES
01.2013 - 05.2016
B.Tech - Computer Science Engineering
Amity University