Shasi Kiran

• Administration and Configuration: Managing Exchange Online environments, including user mailboxes, distribution groups, mail flow rules, and security settings
• Troubleshooting and Support: Diagnosing and resolving issues related to mailbox access, mail flow, and other Exchange Online-related problems
• Performance Optimization: Monitoring and optimizing Exchange Online performance, including mailbox performance, storage utilization, and overall system health
• Documentation and Training: Creating documentation, best practices guides, and providing training to users or IT staff on Exchange Online features and administration Skills and Qualifications:
• Microsoft 365 Expertise: In-depth understanding and hands-on experience in managing Exchange Online services within the Microsoft 365 environment
• Security and Compliance: Knowledge of security features, compliance policies, data loss prevention, and email encryption in Exchange Online
• Troubleshooting Skills: Ability to diagnose and resolve issues using PowerShell, Message Trace, and other diagnostic tools within Exchange Online
• Performance Optimization: Experience in monitoring performance metrics, mailbox management, and optimizing Exchange Online for efficiency

• Working closely with exchange administration team with ample exposure to Microsoft cloud computing (o365) with an emphasis on exchange online.
• Provided Exchange Online support for Mailbox access, Password prompts, viewing Calendar free/busy information, Mailbox provisioning etc.
• Coordinated with several teams to identify trends, optimize marketing spend and improve campaign performance
• Regularly monitor emerging trends and create reports for senior-level management and clients.

• Delivering CRM strategies across the org with a view to support and retain Clients.

• Manage and strengthen Client Relationship by troubleshooting and resolving issues in real time and achieving 100% SLA.

• Developed and implemented strategic marketing plans and tracked results

• Prepared market analysis reports for each project

• Responsible for providing technical assistance and support related with emails to observe the repeated concern and reason of dissatisfaction of clients and resolving their issues.

• Worked with SWAT team to close the escalated service request of Clients

• Proposed solutions to improve system efficiencies and automating the processes, leading to a 15% reduction in operating costs.

• Worked with email team for observe repeated concerns and reason of dissatisfaction.

• Delivering CRM strategies across the org with a view to retaining existing clients.

• Handling Incident and service request tickets related to mailbox service changes, Microsoft Outlook, Windows Live mail and Skype client.

• Providing time bound resolution to Email users over email and Phone call

• Interpreting data sets and looking for reoccurring patterns to recognize trends and make calculated predictions and troubleshoting L1 issues related to Microsoft. • Identify and define new process improvement opportunities

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• Provided accurate information about products, prices and services.
• Tracked sales performance metrics to identify trends in market place.