SHASWAT
Bangalore
Summary
Results-oriented Product Manager with a proven track record of driving customer-centric digital transformations in banking and FMCG sectors. Skilled in connecting business objectives with technology solutions through journey mapping, user analytics, data-driven strategies, and agile delivery methods. Proficient in market research, customer behavior modeling, and process optimization using tools like JIRA, Power BI, and Python. Solid background in customer experience (CX), marketing strategy, and effective stakeholder communication. Holds an MBA from IIM Nagpur and a B.Tech in Computer Science.
Overview
2
2
years of professional experience
Work History
Product Manager
ICICI Bank
05.2024 - Current
- Spearhead 20 end-to-end product development for iMobile app features tailored to NRI customers, improving usability and engagement
- Utilized JIRA to manage product backlog, track progress across agile sprints, and ensure timely feature delivery
- Ensured traceability across documentation, design, and development stages, maintaining alignment with stakeholder expectations
- Coordinate with cross-functional teams including platform SCRM, QA, and Tech for seamless execution and go-live
- Led end-to-end transformation of mobile banking journeys, enhancing customer experience and improving Net Promoter Score by 10%
- Monitored post-launch performance using user feedback and analytics to drive iterative improvements
- Ensured adherence to internal policies and regulatory requirements for international banking operations
- Analyzed NRI user journeys in the bill payment module; identified UX gaps and led redesign to improve usability and engagement
Product Manager
ICICI Bank
05.2024 - Current
- Spearhead 20 end-to-end product development for iMobile app features tailored to NRI customers, improving usability and engagement
- Utilized JIRA to manage product backlog, track progress across agile sprints, and ensure timely feature delivery
- Ensured traceability across documentation, design, and development stages, maintaining alignment with stakeholder expectations
- Coordinate with cross-functional teams including platform SCRM, QA, and Tech for seamless execution and go-live
- Led end-to-end transformation of mobile banking journeys, enhancing customer experience and improving Net Promoter Score by 10%
- Monitored post-launch performance using user feedback and analytics to drive iterative improvements
- Ensured adherence to internal policies and regulatory requirements for international banking operations
- Analyzed NRI user journeys in the bill payment module; identified UX gaps and led redesign to improve usability and engagement
Summer Internship
IB group
05.2023 - 06.2023
- Conducted primary market research with 750 restaurants and 350 consumers across the poultry sector
- Designed and recommended a complete 4Ps strategy and go-to-market roadmap for ABIS LAZIZ
- Developed logistic regression and CLTV models to predict customer behavior and optimize targeting
- Mapped competitor positioning and improved SCM cost structure through strategic modeling
- Proposed enhancements to the cold chain logistics model using linear regression and cost analysis
Summer Internship
IB group
05.2023 - 06.2023
- Conducted primary market research with 750 restaurants and 350 consumers across the poultry sector
- Designed and recommended a complete 4Ps strategy and go-to-market roadmap for ABIS LAZIZ
- Developed logistic regression and CLTV models to predict customer behavior and optimize targeting
- Mapped competitor positioning and improved SCM cost structure through strategic modeling
- Proposed enhancements to the cold chain logistics model using linear regression and cost analysis
Education
MBA -
Indian Institute of Management Nagpur
01.2024
B.Tech - undefined
Bundelkhand University
01.2022
Skills
- Customer Experience & Journey Mapping
- Marketing & GTM Strategy
- Sales Analytics CLTV Segmentation
- Customer Data & Business Insights
- Stakeholder Engagement & Agile Delivery
- Excel
- Power BI
- Tableau
- JIRA
Tools
Excel, Power BI, Tableau, JIRA, Confluence, Streamlit, Python (Pandas, Sklearn, OpenCV, Keras)
Timeline
Product Manager
ICICI Bank
05.2024 - Current
Product Manager
ICICI Bank
05.2024 - Current
Summer Internship
IB group
05.2023 - 06.2023
Summer Internship
IB group
05.2023 - 06.2023
B.Tech - undefined
Bundelkhand University
MBA -
Indian Institute of Management Nagpur
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
Hansal PatelHansal Patel
Intern at ICICI Bank and State Bank of IndiaIntern at ICICI Bank and State Bank of India
RAGHUNANDAN M N BRAGHUNANDAN M N B
Senior Operations Engineer at Thomson Reuters International Service Private LimitedSenior Operations Engineer at Thomson Reuters International Service Private Limited