Shaswatam Shriwastwa
Bangalore
Summary
Dynamic Restaurant Manager with over 11 years of experience in the hospitality industry, recognized for achieving customer satisfaction ratings exceeding 96% and reducing operational costs by 12%. Expertise in labor management, budgeting, inventory control, and financial reporting supports effective team leadership and operational excellence. Proven ability to motivate staff and enhance service delivery standards ensures exceptional dining experiences. Committed to driving long-term success through strategic management and customer-focused initiatives.
Overview
12
12
years of professional experience
Work History
Restaurant Manager (Pre-opening)
Advanced Tastes Holding Company
Riyadh
10.2022 - Current
- Developed and implemented pre-opening strategies for three restaurants
- Recruited and trained staff for all front-of-house and back-of-house positions
- Partnered with executive chefs to design innovative menus.
- Managed financial planning, stock management, and expense regulation across three dining establishments.
Restaurant General Manager (Pre-opening)
K Hospitality Corp.
Bangalore
06.2021 - 09.2022
- Developed pre-opening budgets and timelines
- Created and implemented standard operating procedures
- Recruited and trained management team and staff
- Ensured high quality service standards were maintained
- Managed accounts payable, accounts receivable and payroll.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Assistant Restaurant Manager
Massive Restaurants (Farzi Cafe & Bo-tai)
Bangalore
02.2018 - 05.2021
- Managed multiple restaurant locations
- Implemented customer service strategies
- Collaborated with management team for business growth
- Led and trained a team of employees
Cluster Manager/Area Manager
Oravel Stays Pvt. Ltd.
Gurugram
08.2016 - 01.2018
- Managed daily operations of multiple properties
- Developed and implemented strategies to increase revenue
- Conducted regular inspections to maintain high-quality standards
- Trained and mentored team members for professional growth
- Successfully increased occupancy rates by 30%
- Achieved highest guest satisfaction ratings within the region and maintained it for close to 17 months, was awarded as the best survivor of the market strategies by the CEO Mr
- Ritesh Agarwal (one of the youngest billionaires of the world)
- Negotiated contracts and partnerships with vendors
- Ensured compliance with company policies and procedures
Management Trainee
Smaaash Ent. Pvt. Ltd.
Gurugram
05.2015 - 07.2016
- Assisted in developing and implementing marketing strategies
- Conducted market research and analyzed data for decision-making
- Trained and supervised a team of employees
- Collaborated with cross-functional teams to achieve company goals
- Coordinated events and promotions to increase customer engagement
- Maintained excellent customer satisfaction through effective communication
- Have been awarded as the best employee based on customer feedback
F&B Senior Waiter
The Hilton Grand
New Delhi
02.2013 - 05.2015
- Provided exceptional food and beverage service
- Demonstrated expertise in a diverse range of menu offerings.
- Skilled in wine and spirits
- Exemplary customer service skills
- Recognized as employee of the month for four consecutive months.
- Selected by F&B manager to conduct training sessions for interns in the department.
Education
Whiskey making -
Balentines finest
01.2016
Wine tasting -
Sula vineyards
01.2015
Bhmct -
A.I.H.M
Haldwani, Uttarakhand, India05.2013
Industrial trainee -
Taj Mansingh palace
Jaipur, Rajasthan, India04.2012
high school -
Zilla school Muzaffarpur
Muzaffarpur, Bihar, India03.2009
Skills
- Team Leadership
- Effective Communication
- Effective Organization
- Client Support
- Financial Management
- Problem Solving
- Time Management
- Conflict Resolution
- Team Building
- Food Preparation
- Menu Planning
- Inventory Management
- Scheduling
- Recruiting
- Training
Hobbies and Interests
- Reading
- Photography
- Cooking
- Traveling
- Bike riding
- Fishing
Awards
- Class Co-ordinator of the Year
- General Secretary for the College Union
- Employee of the Month
Languages
- English
- Hindi
- Spanish
Languages
English
First Language
Hindi
Beginner
A1
Spanish
Beginner
A1
Timeline
Restaurant Manager (Pre-opening)
Advanced Tastes Holding Company
10.2022 - Current
Restaurant General Manager (Pre-opening)
K Hospitality Corp.
06.2021 - 09.2022
Assistant Restaurant Manager
Massive Restaurants (Farzi Cafe & Bo-tai)
02.2018 - 05.2021
Cluster Manager/Area Manager
Oravel Stays Pvt. Ltd.
08.2016 - 01.2018
Management Trainee
Smaaash Ent. Pvt. Ltd.
05.2015 - 07.2016
F&B Senior Waiter
The Hilton Grand
02.2013 - 05.2015
Whiskey making -
Balentines finest
Wine tasting -
Sula vineyards
Bhmct -
A.I.H.M
Industrial trainee -
Taj Mansingh palace
high school -
Zilla school Muzaffarpur