Summary
Overview
Work History
Education
Skills
Tools
Certification
Websites
Timeline
Generic

Shaswati Sahu

Pune

Summary

Certified PMP professional with 6+ years of diverse experience in technical program and project management, including leadership of digital wallet integration, fintech product development, and large-scale e-commerce platforms. Adept at aligning global delivery models with business strategy, driving agile transformations, managing RAIDs, and ensuring effective stakeholder governance. Strong track record of delivering secure, scalable, and user-centric solutions across regulated industries.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager

iServeU
Bhubaneswar
09.2024 - Current
  • Led the successful end-to-end delivery of a digital wallet integration project, contributing to a 12% increase in monthly active users (MAU) within the first two quarters post-launch.
  • Facilitated the transition to Agile methodology, resulting in a 40% reduction in delivery cycle times for key product releases.
  • Established a standardized RAID (Risks, Assumptions, Issues, Dependencies) tracking framework, improving proactive risk mitigation and stakeholder communication.
  • Coordinated across product, development, compliance, and marketing teams to ensure alignment with business and regulatory goals, achieving a project delivery rate of over 90% on time and within scope.
  • Led sprint planning, daily stand-ups, retrospectives, and stakeholder demos, enhancing cross-team visibility and boosting team productivity by 25% over two quarters.
  • Maintained and governed all program documentation including project charters, change logs, invoices, and compliance records, supporting successful audits and executive reviews.
  • Contributed to long-term strategic roadmap planning with senior leadership, integrating market feedback and performance data to prioritize feature rollouts.

Product Manager

IGP.com
Mumbai
02.2022 - 03.2024
  • Led cross-functional initiatives to enhance post-purchase experience by collecting and analyzing customer feedback, resulting in a 15% improvement in satisfaction scores over 12 months.
  • Scoped and managed enhancements in the returns and refund process, collaborating with logistics and finance to reduce processing time by 30% and improve customer NPS.
  • Designed and executed customer retention programs (e.g., loyalty rewards, automated follow-ups), contributing to a 9% reduction in churn within one fiscal year.
  • Directed implementation of automated communication workflows (email/SMS) for post-purchase updates, improving delivery transparency and reducing inbound support tickets by 22%.
  • Oversaw the integration of order management systems with ERP and CRM platforms to streamline inventory, fulfillment, and customer communication across channels.
  • Led fulfillment improvement projects by defining KPIs, auditing performance, and driving continuous improvements with 3PL/warehouse partners, improving SLA adherence to 96%.
  • Introduced and managed automation tools that enhanced order processing speed by 35% and reduced manual errors, aligned with broader digital transformation goals.
  • Collaborated with product, marketing, and IT teams to ensure alignment between promotional campaigns and fulfillment capacity, avoiding service-level disruptions during peak seasons.
  • Created dashboards and analytics reports tracking key metrics like order accuracy, delivery timelines, return rates, and fulfillment efficiency to inform strategic decisions.
  • Developed support documentation, process maps, and SOPs to enable knowledge transfer and ensure consistent customer service quality across regional support teams.

Management Trainee - Product

Samunnati Financial Intermediation and Services
Hyderabad
04.2021 - 10.2021
  • Led the design and implementation of operational workflows for both frontend and backend modules of a financial portal, improving system scalability and reducing onboarding time for agri-fintech users.
  • Managed end-to-end UI/UX development, including wireframing and user journey mapping, resulting in enhanced usability and stakeholder engagement.
  • Assumed ownership of user stories and business use cases, performing detailed requirement analysis and translating them into clear deliverables for third-party development teams.
  • Coordinated across cross-functional teams and external vendors to align deliverables with timelines, managing stakeholder expectations through regular check-ins and progress updates.
  • Developed and maintained comprehensive Business Requirement Documents (BRDs) and functional specs to ensure development clarity and delivery alignment.
  • Spearheaded a cross-border pilot program for weather-based insurance in partnership with IBISA, SatSure, and Swiss Re, managing the project’s pricing models, structuring, and satellite data workflows.
  • Facilitated legal and operational compliance by owning and drafting MoUs, NDAs, and tripartite agreements, accelerating time to deployment.
  • Leveraged Power BI to identify loan delinquency trends caused by extreme weather events, contributing to the design of proactive risk mitigation strategies and influencing underwriting decisions.
  • Led a data quality team to standardize and validate raw data used for loan processing from anchor partners and alternate channels, reducing processing errors and improving turnaround times by 25%.
  • Supported the program office in preparing governance documentation, customer presentations, and analytics reports for internal and external stakeholders.

Project Engineer

Wipro
Kolkata
03.2017 - 05.2019
  • Spearheaded Critical Incident Management, Problem Management, Escalation Management, Stakeholder Management, and People Management initiatives at Novartis. SLA compliance in a regulated healthcare IT environment.
  • Managed stakeholder communications and team coordination across onshore and offshore units, improving escalation turnaround times and increasing stakeholder confidence in incident resolution workflows.
  • Delivered structured project support and tool implementation for internal analytics and reporting systems, ensuring data integrity and performance tracking aligned with project KPIs.
  • Applied Agile and Waterfall methodologies to improve project delivery pipelines, streamline sprint planning, and reduce resource bottlenecks in collaboration with cross-functional teams.
  • Implemented risk mitigation strategies, improving team responsiveness and reducing project delays and cost overruns across infrastructure and reporting domains.
  • Spearheaded the integration of Google Analytics to monitor user behavior and optimize internal tool usage, resulting in a 55% increase in actionable user engagement insights.
  • Built and maintained custom analytics dashboards and reports, providing leadership with strategic data visualizations to guide key project decisions and roadmap prioritization.
  • Conducted A/B testing and multivariate analysis to refine digital project strategies, directly influencing scope refinements and end-user satisfaction.
  • Presented data-driven insights and performance reports to senior stakeholders, shaping quarterly strategic decisions and operational improvements.
  • Administered Test and Production servers on GoAnywhere MFT, managing secure file transfers via SFTP and ensuring high availability and uptime.
  • Configured and maintained security protocols (SFTP, HTTPS, SMTP, AS2) and managed cloud connectors to align with enterprise security policies and compliance requirements.
  • Developed and deployed automated workflows and APIs within GoAnywhere to enhance operational efficiency and reduce manual processing time.
  • Executed monthly User Access Reviews (UARs) for critical applications, ensuring adherence to audit, access control, and cybersecurity standards in line with Novartis’ global policies.
  • Embedded Google Analytics tracking across digital assets, enabling visibility into user traffic and improving data-driven decision-making capabilities.

Education

MBA - Business Administration And Management

XIMB
Bhubaneswar
05-2021

B.Tech - Electrical Engineering

IGIT, Sarang
Odisha
05-2016

Skills

  • Agile and hybrid project management
  • Global delivery coordination
  • Program and roadmap execution
  • Risk, issue, and dependency management (RAID)
  • Stakeholder management and executive reporting
  • Project governance and compliance
  • Data-driven decision making
  • Budgeting and resource allocation
  • Cybersecurity awareness
  • AI and digital fluency

Tools

  • JIRA
  • Confluence
  • ALM
  • Smartsheet
  • Microsoft Teams
  • Zoho Analytics
  • Power BI
  • ClickUp
  • Google Analytics

Certification

  • PMI-PMP certification on August, 2024

Timeline

Project Manager

iServeU
09.2024 - Current

Product Manager

IGP.com
02.2022 - 03.2024

Management Trainee - Product

Samunnati Financial Intermediation and Services
04.2021 - 10.2021

Project Engineer

Wipro
03.2017 - 05.2019

MBA - Business Administration And Management

XIMB

B.Tech - Electrical Engineering

IGIT, Sarang

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Shaswati Sahu