Shaswati Sarma
Supply Chain Management
Bengaluru,KA
Summary
Detail-oriented Operations & Supply Chain Professional with hands-on experience in 3PL management, warehouse operations, forward dispatch, and PAN-India returns coordination. Proven track record of reducing return backlogs, improving process efficiency, and driving cross-functional collaboration across warehouse, logistics, and tech teams. Strong problem-solving skills with the ability to optimise workflows and ensure timely case closures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee
Wakefit Innovation LTD
07.2025 - Current
- 3PL RETURNS - PAN INDIA
Managing PAN-India 3PL return operations for both RVP and RTS cases, ensuring timely closure and accuracy across all locations.
Coordinating with all warehouses nationwide to track, verify, and close return cases received at their respective hubs.
Working closely with the Logistics Partners (LP) team to resolve 'not received' cases by obtaining PODs (Proof of Delivery) and validating discrepancies.
Conducting regular follow-ups with warehouse teams for status updates, RCA (Root Cause Analysis), and implementing corrective actions to prevent recurring issues.
Collaborating with the Tech team to identify, report, and resolve system or process-related issues affecting return case closures.
Successfully reduced RVP cases from 900 to 412 and RTS cases from 718 to 212 cases, improving operational efficiency, and strengthening return reconciliation accuracy.
3PL Forward Dispatch Optimization Project
Led a project at Wakefit Mother Warehouse, overseeing 3PL forward dispatch operations, ensuring accurate and timely outbound movement of goods.
Successfully shifted 3PL dispatch activities to a new location, preventing potential downtime and maintaining uninterrupted operations during a critical transition phase.
Coordinated the rental and installation of a conveyor belt system, improving dispatch speed by 98%, and streamlining material flow.
Developed and implemented a temporary batch-code–based inventory system, enhancing traceability and reducing dispatch errors by 99%.
BUSINESS DEVELOPMENT ENGINEER
GLOBAL ARCHER CONSTRUCTION AND ENGINEERING LLP
Navi Mumbai
09.2021 - 08.2022
- Business Development specifically handling tendering process.
- Facilitate sales presentations and communications for upcoming joint venture opportunities and collaborative business efforts.
- Establish product loyalty through continual efforts to build, re-brand, modify, and increase product offerings in a way that is honest, competitive, and true to the company mission.
- Preparation of Project Report
- Documentation
- CLIENT : DYNAMIC MINING
- PROJECT: Design , Construction and Project Management of jetty and backyard facilities for handling bauxite in Kamsaar , Guinea
- TASK COMPLETED: Prepared overall documentation of the project. Monitoring the daily work report.
- CLIENT : Ashapura Minex
- PROJECT : Design and construction of 102 km road in Houda , Guinea.
- TASK COMPLETED: Prepared documentation of the project. Handled tendering documentation and also presentation of the project.
Operation Intern
SEG AUTOMOTIVE Pvt Limited
01.2023 - 08.2023
Data Analyst Intern
Unified Mentor
01.2023 - Current
Education
Secondary School Certificate (SSC) - undefined
Suderashan Public School
01.2015
Higher Secondary Certificate (HSC) - undefined
Faculty Higher Secondary School
01.2017
Graduation (B.Tech) - undefined
Kalinga Institute of Industrial Technology
01.2021
PGDM - Operation Management And Analytics
Ramaiah Institute of Management
01.2025
Skills
- Strong sense of responsibility
- Commitment
- Ability to lead and motivate team
- Analytical Skill
- Good coordination
- Efficient cooperation
- Works well under pressure
- Customer and client relations
- Excellent planner and coordinator
Certification
- 1 Day Seminar on Indian Road Safety Camping, Robert Bosch, Bhubaneswar, 2019
- Participation Certificate in IconSWMIndia - Nigeria Connect Webinar Resource Circulation & Waste Management under Pandemic COVID-19
- Business Analysis & Process Management
- Data Analysis And Decision Making (NPTEL)
Languages
English
Hindi
Assamese
Extra-Curricular Activities
Participated in dance competition Participate in State Television Dance competition (Sambhabana) Member of an Indian Road Safety Campaign by Robert Bosch
Technical Qualifications
- SAP
- Python
- Time Management
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
- Travel
- Dance
Timeline
Management Trainee
Wakefit Innovation LTD
07.2025 - Current
Operation Intern
SEG AUTOMOTIVE Pvt Limited
01.2023 - 08.2023
Data Analyst Intern
Unified Mentor
01.2023 - Current
BUSINESS DEVELOPMENT ENGINEER
GLOBAL ARCHER CONSTRUCTION AND ENGINEERING LLP
09.2021 - 08.2022
Secondary School Certificate (SSC) - undefined
Suderashan Public School
Higher Secondary Certificate (HSC) - undefined
Faculty Higher Secondary School
Graduation (B.Tech) - undefined
Kalinga Institute of Industrial Technology
PGDM - Operation Management And Analytics
Ramaiah Institute of Management