Results-driven Operations Manager with a proven track record in process improvement and patient care coordination. Expertise in regulatory compliance and customer relationship management to enhance operational efficiency.
Overview
25
25
years of professional experience
Work History
Operations Manager
Rise Medical
Muzaffarpur
08.2021 - Current
Managed daily operations of healthcare services and patient care programs.
Implemented process improvements that reduced delays and optimized workflows in medical facilities.
Maintained inventory management systems for medical supplies and equipment.
Facilitated interdepartmental communication to improve coordination and enhance patient care delivery.
Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Area Business Manager
Qemiq Biotics
Kolkata
01.2014 - 07.2021
Developed and implemented sales strategies to increase market share.
Identified potential new markets within existing territories.
Collaborated with marketing team members to develop innovative campaigns that promote brand awareness.
Country Manager
Euromed LLC
Kiev
03.2001 - 01.2012
Managed regional sales strategies, resulting in increased market growth and improved brand visibility.
Conducted competitive analysis to inform strategic planning and strengthen market positioning.
Coordinated with supply chain teams, ensuring timely product delivery to clients and enhancing customer satisfaction.
Education
Doctor of Entrepreneurship - International Business
LADC Institute
Los Angeles
04-2023
MBA - Human Resources Development
National Institute Of Management
Mumbai
12-2007
Bachelor of Engineering - Chemical Engineering
Lviv National University
Lviv
06-2000
Skills
Process improvement
Inventory management
Patient care coordination
Operations management
Regulatory compliance
Customer relationship management
Supply chain coordination
Timeline
Operations Manager
Rise Medical
08.2021 - Current
Area Business Manager
Qemiq Biotics
01.2014 - 07.2021
Country Manager
Euromed LLC
03.2001 - 01.2012
Doctor of Entrepreneurship - International Business