Shatabdy Das
Software Development Coordinator & HR
Summary
To be efficient, effective and devoted in the area assigned to me and blend with the organization for holistic growth and development. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Senior Executive
Rupa & Company Ltd.
kolkata
03.2020 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Developed conversion and system implementation plans.
- Conducted data modeling, performance and integration testing.
- Tuned systems to boost performance.
- Coordinated deployments of new software, feature updates and fixes.
- Corrected, modified and upgraded software to improve performance.
- Maintained human resources information system and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Discovered and resolved complex employee issues that affected management and business decisions.
Junior Executive
Geojit Financial Services Ltd, sarani
Kolkata
12.2018 - 02.2020
- Kolkata-17
- Job Responsibilities:
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new insurance accounts
- Calculate premiums and establish payment method
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Call on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
Telecaller
Trust Insurance Agencies
KOLKATA
01.2015 - 11.2016
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Tele Caller
SS Salutations
Kolkata
01.2014 - 01.2015
- Airtel post paid connection as a Telecaller from, Which location is Desopriya park, Goriyahat, Kolkata
- Working at Trust Insurance Agencies as a Telecaller from 2ndFebruary
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Conducted database research to identify potential leads and determine contact information.
Education
Higher Secondary -
West Bengal Board of Secondary Education
Konnagar, HooghlyBachelor - Arts
West Bengal Council Higher Secondary Education
Hons
West Bengal State University
MBA - HRM
Narsee Monjee Institute of Management Studies
Mumbai 07.2021 - Current
Skills
Performance improvement
undefinedCertification
Basic knowledge of computer.
Timeline
MBA - HRM
Narsee Monjee Institute of Management Studies
07.2021 - Current
Senior Executive
Rupa & Company Ltd.
03.2020 - Current
Junior Executive
Geojit Financial Services Ltd, sarani
12.2018 - 02.2020
Telecaller
Trust Insurance Agencies
01.2015 - 11.2016
Tele Caller
SS Salutations
01.2014 - 01.2015
Higher Secondary -
West Bengal Board of Secondary Education
Bachelor - Arts
West Bengal Council Higher Secondary Education
Hons
West Bengal State University
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