Shatadal Sarkar

• Understanding and researching the Customer's use case for buying Tableau and collaborating with the Sales, pre Sales or TAM (Technical Account Manager) etc teams to get a detailed understanding of the use cases and success measures.
• Creating a success plan for a new/expanding customer in collaboration with Success Guide.
• Setting up meetings with Customers to introduce them to Success Hub and highlight the value proposition of this offering.
• Driving a Tenacious and professional attitude to drive Customer Engagement with Success Hub primarily through remote channels (phone, email, etc)
• Create a compelling vision and clearly communicate our Success Hub offering to generate significant success and business value from a customer’s investment in the Tableau Platform
• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes

This profile gave me the expertise to identify and counsel prospective students. The incumbent plans and participates in the implementation and admission of prospective students using marketing strategies and public relations skills, and counsels prospective students and parents regarding the admission process.

• Review and counsel prospective student applications for college admission.
• Research and verify the accuracy of application information.
• Follow up with students to verify any application issues, including discrepancies or missing information.
• Created short-term and long-term goals for the business team to achieve business objectives.
• Responsible for the branding of the institute by arranging various programs like Student Development Program, Faculty Development Program, and Seminars in the undergraduate colleges to maintain a symbiotic relationship with them and generate sales through these channels.
• Generated new business with marketing initiatives and strategic plans.

This opportunity allowed me to master the skill of identifying and fulfilling the transportation requirements of the major Transporters by onboarding them and making tie-ups with them. It also provided me with the scope to take responsibility for the key accounts, understand the real-time issues and resolve it. Adding new clients and expanding the expected growth and reach in the market segment.

• New client acquisition and establishing client relationships with new and existing clients.
• Handling the complete sales cycle from lead generation to the conversion of the deal.
• Managed, maintained and deepen key client relationships, ensuring the highest level of customer satisfaction.
• Managing payment collections from assigned clients and helping in resolving their day-to-day queries/ escalations by coordinating with internal teams.

The profile deals with making tie-ups with the customers to fulfilling their need for Pan India accommodation. The job was not limited to tie-up only but it also includes handling the key account and resolving the real-time issues. Where on the micro market level adding travel agents for selling the service to the end-user market. The role includes the following functions.

• Data Mining for Identifying relevant customers with good potential for business. Fixing up the meeting with the right point of contact and generating revenue.
• Tie-up with Cooperates having Good Potential of Travel working as a key account manager for the strategic customers in Pan India Location.
• Providing Login to Travel agents for their Real-time Omni present booking.
• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.