Shathis Kumar Manickam
Coimbatore
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Home Automation Engineer
Sentra Solutions
Coimbatore
01.2016 - Current
- Have 9 years of Experience in installing Security Systems like CCTV, Access Control, Networking, Burglar Alarm, Fire Alarm, Intercom Systems, Biometric Attendance Systems, Gate automation.
- Have 3 years of Experience in Home automation
- Provided technical support over the phone or via email regarding home automation products and Security Systems
- Investigated customer complaints regarding malfunctioning equipment or software problems.
- Generated technical reports for customers.
- Installed new home automation systems in residential homes according to customer requirements.
- Configured and maintained home automation networks to ensure optimal performance.
- Programmed custom user interfaces for various types of smart devices.
- Configured routers, switches, hubs, and other networking components as part of a complete home automation solution.
- Documented system malfunctions and provided solutions to fix them quickly and efficiently.
- Troubleshot hardware, software, and network issues related to home automation systems.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Coordinated activities with suppliers, contractors or other departments.
- Designed materials for industrial or commercial applications.
- Finished projects on time and within budget.
- Advised customers on use of products or services.
- Provided training sessions for customers on how to use their newly installed automated systems effectively.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
- Assisted customers with setting up their home automation systems and troubleshooting any issues they had.
- Integrated third-party applications into existing home automation networks.
- Communicated with clients and coworkers about analysis results.
- Implemented security protocols for all connected devices within an automated system.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Science - Electronics
PSG COLLEGE OF ARTS & SCIENCE
Coimbatore05-2012
Skills
- Texecom Certified Intrusion alarm installer
- Certified Control4 Home Automation Installer & Programmer
- Security Systems Specialist
- Project Coordination
- Client Relationship Management
- Collaborative Teamwork
- Technical Proficiency
- Documentation and reporting
- Network architecture design
- Technical troubleshooting
- Smart home design
- Internet of things expertise
- Artificial intelligence implementation
- Wireless communication technologies
- Home automation protocols
Languages
Tamil
First Language
English
Upper Intermediate
B2
Timeline
Home Automation Engineer
Sentra Solutions
01.2016 - Current
Bachelor of Science - Electronics
PSG COLLEGE OF ARTS & SCIENCE