Shatish Shukla
Bengaluru
Summary
Results-oriented workforce management analyst skilled in data analysis, workforce forecasting, and scheduling optimization. Proven ability to enhance operational efficiency and drive performance metrics through insightful reporting.
Overview
5
5
years of professional experience
Work History
Work Force Management Analyst
Chargepoint Technologies
Bengaluru
01.2024 - Current
- Analyzed workforce data to identify trends and enhance scheduling efficiency.
- Developed detailed reports with workforce management tools to present insights.
- Forecasted labor needs based on project demands and historical trends.
- Monitored real-time performance metrics to ensure service level compliance.
- Conducted regular reviews of staff workloads to maximize efficiency.
- Generated daily, weekly, and monthly reports on labor costs and performance metrics.
- Handled scheduling requests, including PTO, shift swaps, and overtime management.
- Maintained current knowledge of equal employment opportunity laws and affirmative action guidelines.
Workforce Real Time Analyst
Q Conneqt
Bengaluru
07.2022 - 01.2024
- Monitored real-time workforce metrics to optimize staffing schedules.
- Achieved 99.2% of call center SLAs while decreasing average call queue times by three minutes.
- Developed procedures for measuring and forecasting contact workloads.
- Analyzed reporting to identify abnormal data and customer journey patterns.
BackEnd Officer
Shukla Associates Tax Consultant
Bengaluru
08.2020 - 07.2021
- Managed and organized extensive client data, ensuring accuracy, confidentiality, and compliance.
- Handled document preparation, verification, and filing to meet all legal requirements.
- Communicated professionally with clients, addressing inquiries and providing timely case updates.
- Supported tax preparation and filing processes by ensuring accurate documentation submission within deadlines.
Education
Bachelor of Engineering Technology - Mechanical Engineering
CMR Institute of Technology
Bengaluru06-2020
Data Science -
AI Variant
BengaluruSkills
- Workforce forecasting
- Data analysis
- Scheduling optimization
- Reporting tools
- Performance metrics
Timeline
Work Force Management Analyst
Chargepoint Technologies
01.2024 - Current
Workforce Real Time Analyst
Q Conneqt
07.2022 - 01.2024
BackEnd Officer
Shukla Associates Tax Consultant
08.2020 - 07.2021
Bachelor of Engineering Technology - Mechanical Engineering
CMR Institute of Technology
Data Science -
AI Variant
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