Shaukin Safi

Dynamic Regional Service Coordinator at Jaquar & Co Pvt LTD with a proven track record in escalation management and customer complaint resolution. Adept at utilizing CRM tools and fostering customer service excellence, I consistently enhance service delivery and training coordination, ensuring timely resolutions and high customer satisfaction.

• Escalations and Pending calls Management.
• Spare parts management by coordinating with warehouses and plant.
• Clear the ASC OS as per SOP.
• CRM Portal queries and issues.
• Make sure that 80% calls should be close within 24hr.
• Managing all the escalations which are coming through social media (Facebook & Twitter)
• Coordinate with all the ASC regarding training programs.
• ASC monthly calls reimbursement timely basis.
• Offline customer complaint handling at store.
• Coordinate with brand for pending complaint.

• Hindi
• English

I hereby declare that all the statements given are true to the best of my knowledge and belief.

• Excellent knowledge of CRM Tool and have been working on it since last Five yrs.
• Proficient knowledge of MS Office tools which includes MS Word, MS Excel & MS PowerPoint.
• Good communication skill and customer services.
• Constantly focused on self-improvement through learning.

• Hobbies: Interacting with new people and having a good discussion., Watching and playing cricket., Learning new Trends & Technical and increasing knowledge through various media (mainly from internet and newspaper/ new channels).
• Father's Name: Late Mohd. Mizruddin
• Date of Birth: 01/21/93
• Gender: Male
• Nationality: Indian
• Marital Status: Married
• Religion: Muslim