Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Leadership Strengths
Excellence Sphere
Personal Information
Affiliations
Timeline
Generic
Shaumiik Chakkraborty

Shaumiik Chakkraborty

Associate Director
Ghaziabad

Summary

Senior-level management professional with 18+ years of experience driving IT initiatives for Program/Project Delivery. Skilled in Strategic Planning, Growth & Transformation Program Management, Agile & SDLC Methodologies, IT Service Delivery, Portfolio Management, Product Management, Customer Engagement, Stakeholder & Team Management, and Pre-sales Solutioning. Proficient in Project/Program Management, Delivery, Data Warehousing, Analytics, Managed Services, Client Management, Business Development, and Governance. Specializing in navigating and enhancing large engagement environments in Agile (Scrum) & SDLC methodologies, with a focus on pre-sales solutioning and strategic client approach.

Overview

18
18
years of professional experience
2013
2013
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Sr. Group Manager – Analytics

WNS Global Services Pvt. Ltd.
07.2022 - Current
  • Currently leading multiple Client accounts in Data & Analytics Implementation, Support & Managed Services execution to multiple clients as a part of the London Insurance Market (Lloyds of London).
  • Driving establishment of the right processes & standards and ensuring that the same are being followed during the implementation of Managed Services using Agile Methodologies ( Scrum Framework ).
  • Creating the above services for the customer on Azure Cloud data projects using Azure native tools, Snowflake and during Data Visualization, using Power BI.
  • Working with PreSales teams to win new engagements/opportunities by giving presentations to the client on the Cloud, AI, and Visualization capabilities of the organization.
  • Bagged bid for establishing Managed Services proposal worth $1 million YoY with leading Lloyds Broking Organisation and working paralelly on Data Lake Implementation (Azure Platform), and other bids amounting over $1 Million within Lloyds Market Organisations.
  • Enabling process improvements & implementing Digital Transformations by conducting due diligence on the existing processes.
  • Ensuring process optimization for data intake, validation, mining and engineering along with modelling, visualization and communication of deliverables.
  • Studying results of analytical initiatives & reporting to stakeholders about leadership, technology, sales, marketing and product teams.
  • Developing/implementing quality controls & departmental standards to ensure quality standards, organizational expectations and regulatory requirements.
  • Making assessments of future demands of initiatives related to people, technology, budget and business, within the department to design/implement solutions to meet the same.
  • Spearheading effective employee management, in coordination with stakeholders, by creating and driving successful completion of data insight initiatives.
  • Executing cross-functional projects to completion using advanced data modelling and analysis techniques on-premise and on cloud, to discover insights to guide strategic decisions and uncover optimization opportunities.
  • Responsible for right resource mobilisation across portfolios and accounts to ensure seamless delivery.

Sr. Consultant

Tata Consultancy Services Ltd.
05.2007 - 07.2020
  • Career Path: Team Member, Kolkata, India/Glasgow, UK (May 2007 to Sep 2010), Team Lead/On-site Lead, Kolkata, India/Glasgow, UK (Sep 2010 to Jul 2011), Lead Designer, Noida, India (Aug 2011 to May 2012), On-site Lead/Technical Project Manager, Chicago, USA, Noida, India (Jun 2012 to May 2016), Service Delivery Manager, Noida, India (Jun 2016 to Jun 2020), Delivery Manager, Noida, India (Jul 2020 to Jul 2022).
  • Achieved revenue growth of USD 1.8 million over the target of USD 2.5 million by the current fiscal year 2022.
  • Arranged savings of USD 9 million in total costs between FY19 and FY23 (23 percent savings over the current platform).
  • Further saved USD1.6 million in customer savings from refreshing DataPower hardware.
  • Played a critical role in portfolio management involving resourcing, revenue growth, proactive initiatives, value additions and extended contribution portfolio delivery and agile maturity processes.
  • Drove the Data & Analytics portfolio in the Azure Cloud domain, achieving considerable revenue growth in the current fiscal year.
  • Directed a large team of geographically distributed personnel to timely complete Azure Cloud projects within budget.
  • Arranged to improve customer satisfaction through strategic management and process improvement initiatives that resulted in process excellence/efficiency.
  • Participated significantly in the design and execution of the 5TB data migration to Azure Cloud as part of an MVP program.
  • Implemented development, assessment, propagation & incorporation of new standards, specifications and technologies into established processes/techniques.
  • Ensured Portfolio continuity in the face of astounding attrition - over 90% of Senior Technical and Functional Team.

Education

M.B.A. - IT

UBI

B.E. - undefined

VTU
Belgavi, Karnataka

Skills

  • Service delivery optimization

  • Strategic program execution

  • Product Management

  • Agile project management

  • Microsoft Azure platform expertise

  • Business intelligence reporting

  • Data integration and warehousing

Decision-making

Problem resolution

Team building

Customer relationship management

Negotiation and conflict resolution

Certification

Microsoft Certified in Azure Fundamentals

Accomplishments

  • Pioneered and established Managed Services Delivery Team worth $1 million YoY for leading Lloyds of London Market Broker Organisation using MS Stack, Azure Cloud Platform using Agile methodologies.
  • Positively delivered MVP with 3.6 TB - Serve ready (14 TB – Pre-Curate) data on the Azure Cloud.
  • Acknowledged as Extremely Recognized Partner by the platform customer with >20% TCS contribution, in enterprise-wide programs delivering 3.3 million GBP benefits to the Customer.
  • Outperformed in nomination of TCS team members for Boots UK Data Privacy Awards and receiving 'Professional Services Firm of the Year-2022' for TCS in British Data Awards (Predatech).
  • Acknowledged ISU Agile Champion for Delivery-Agile-Maturity and transformation into Scaled Agile platform.

Leadership Strengths

  • A goal-driven and dependable IT Leader with proven abilities to drive The Service Delivery, Delivery Governance, Transition, Transformation, Business Process improvements, Production/ Application Support, Capacity Planning, Budgeting, Vendor Management, Return on Investment, Pre Sales and Margin Improvements across multiple domains involving DWH, Cloud Platform & Microservices scene, achieving high CSAT count.
  • Having a record of development of key metrics to measure the improvement in Business Delivery as well as Operational Processes by identifying performance drivers & root causes of inefficiencies (Technology, Process and People).
  • Proficient in establishing Agile Delivery models (Support & Development) and a strong background in Governance.
  • Possessing excellence in Customer Life Cycle Management, Deliverables & enhanced Customer Experience, Net Promoter Score, satisfaction (CSAT), etc.
  • An analytical IT Service Management leader, coordinating with stakeholders & users to finalise the Service Design for providing Support Service delivery, for identification/resolution of incidents/ Problems/ Issues thus achieving the satisfaction of all concerned.
  • A creative Product Management Specialist with expertise in all the steps of Product Lifecycle Management (PLM) from enforcing Product Strategies and conceiving to the final Go-To-Market of the Product.
  • A practical Digital Transformation expert, able to study/ adopt Digital Technologies & implement the same in a Business environment to increase value through innovation, invention, customer experience and/or operating efficiencies.
  • Played key role in facilitating the pre-sales process for medium and large deals.
  • A certified and dependable Agile expert, with an extensive background in Agile Transformations, methodologies, frameworks and adoption of best practices for contributions to the success of the business operations.
  • An innovative Solution Development Specialist with expertise in Software Development Lifecycle (SDLC), right from requirement analysis to providing production support for the created applications.
  • A proactive Program/Project Delivery Specialist, skilled in all the functions of the Project Life Cycle involving project initiation, scoping/scheduling/estimation till the final delivery, complying with agreed timelines, cost and quality.
  • A cohesive member of the team with an analytical/problem-solving attitude & capabilities in innovation, negotiation, collaboration, communication, facilitation, decision-making, interpersonal relationships and management skills.
  • International experience: USA and UK (currently associated) for over 3 years.
  • Industry Verticals: Manufacturing, Hi-tech, Automotive, Retail, Finance & banking, Healthcare, Logistics, Consumer Products etc.

Excellence Sphere

  • Information System Management
  • Develop IT Strategies & Roadmap
  • Business Process Improvement
  • Pre-sales/Business Development
  • Product Lifecycle Management
  • Digital Transformation Specialist
  • Business Process Automation
  • Transition Management Specialist
  • IT Service Delivery Specialist
  • Lead Support Service Delivery
  • Resolve Incident/Problem/Issues
  • Manage Program/Project Delivery
  • Effort, Time and Cost Estimation
  • Risk & Resource Management
  • Development Life Cycle (SDLC)
  • Study Finalize Business Needs
  • Design/Develop/Test/Deploy
  • Implement & Production Support
  • Data Warehousing/ETL expert
  • IT Governance/Conveyance
  • Review/Execute Change Requests
  • Lead Data Analysis/Analytics
  • Govern/Visualize Data, expert
  • Agile/Waterfall Methodologies
  • Cloud Platform Management
  • Vendor Contract Management
  • Customer Relation Management
  • Global Stakeholder Management
  • Team Governance & Coaching
  • Team Leadership & Management

Personal Information

  • Location Preference: Delhi, NCR
  • Date of Birth: 11/16/83
  • Nationality: Indian

Affiliations

  • Project Management Institute

Timeline

Sr. Group Manager – Analytics

WNS Global Services Pvt. Ltd.
07.2022 - Current

Sr. Consultant

Tata Consultancy Services Ltd.
05.2007 - 07.2020

B.E. - undefined

VTU

M.B.A. - IT

UBI

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Shaumiik ChakkrabortyAssociate Director