Shaun Fernandez
Bengaluru
Summary
Dynamic leader with proven expertise in privacy risk management and data analysis, honed at JP Morgan. Excelled in streamlining processes using Alteryx and Tableau, enhancing team productivity by fostering quality assurance and critical thinking. Demonstrated excellence in stakeholder communication and privacy standards compliance, driving significant improvements in AWM Privacy operations.
Overview
6
6
years of professional experience
Work History
AWM Privacy
JP Morgan
Bengaluru
08.2023 - Current
- Led investigations for privacy incidents in AWM sector across APAC and EMEA regions.
- Develop metrics for the AWM Privacy Team and prepare presentations and materials for Stakeholder meetings.
- Facilitated communication between global divisions and LOBs for effective update management.
- Coordinated with auditors during annual audits to ensure timely completion of audits.
- Manage and Approve access based on Privacy standards.
- Designed, developed and implemented automations using Alteryx and Tableau to streamline and automate existing process.
- Evaluated individual and team performance and identified opportunities for improvement.
- Optimized management methods for improved team productivity.
Performance Analyst
JP Morgan CCB Fraud Recovery
Bengaluru
03.2020 - 07.2023
- Created monthly reports using sophisticated Excel spreadsheet features.
- Contributed to daily operations, working efficiently and collaboratively with team members.
- Provided frequent updates to leadership on quality metrics, and addressed consistency issues or production deficiencies.
- Oversaw performance management for new employees in transition phase.
Customer Service Executive
24/7 ai
Bengaluru
01.2019 - 01.2020
- Promoted available products and services to customers during service, account management and order calls.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Arts - Commerce
Patrician College of Arts And Science
Chennai03-2019
High School Diploma -
St.Bede's Anglo-Indian Hr.Sec School
Chennai 03-2017
Skills
- Privacy risk management
- Data subject rights
- Privacy change management
- Data breach management
- Information security management
- Data Analysis
- Analytical and critical thinking
- MS Office Suite
- Automation Tools - Alteryx, Tableau
- Team Leadership and motivation
- Quality Assurance
Accomplishments
- Service excellence award 2024 for development and implementation of Alteryx Workflows and Tableau Dashboard.
- Service excellence award 2023 for effective team management.
Affiliations
- Annually participate in JPM's volunteer initiatives, contributing my time and skills to support their efforts.
- Participate and won Gold in JPM BM football tournaments 23 -24.
Timeline
AWM Privacy
JP Morgan
08.2023 - Current
Performance Analyst
JP Morgan CCB Fraud Recovery
03.2020 - 07.2023
Customer Service Executive
24/7 ai
01.2019 - 01.2020
Bachelor of Arts - Commerce
Patrician College of Arts And Science
High School Diploma -
St.Bede's Anglo-Indian Hr.Sec School
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