Shauna Singer
Fishers
Summary
Enthusiastic and adaptable professional with a background in business and logistics, transitioning into middle and high school education. Skilled in organization, project management, and effective communication, with a passion for creating engaging lessons that inspire critical thinking and real-world application. Committed to fostering a positive and inclusive classroom environment where students can thrive academically and personally.
Overview
4
4
years of professional experience
Work History
Customer Account Specialist
Total Quality Logistics
03.2025 - Current
- Served as main point of contact for customers, coordinating new orders and accurately conveying shipment details to ensure satisfaction.
- Managed end-to-end logistics operations, scheduling pick-up and delivery appointments to meet customer timelines.
- Coordinated freight shipments by covering loads and negotiating competitive pricing with carriers to optimize transportation costs.
Logistics Account Executive
Total Quality Logistics
07.2024 - 03.2025
- Monitored carrier movements to achieve on-time arrivals and departures.
- Organized logistics activities to maintain compliance and align with customer service standards.
- Tracked shipments in real time, maintaining communication with carriers and customers to meet service expectations.
Garden associate
Lowes
03.2022 - 07.2024
- Operated cash register, processed transactions accurately, and addressed customer inquiries to enhance shopping experience.
- Guided customers in locating products and providing tailored advice to support informed purchasing decisions.
- Loaded customer vehicles with bulk landscaping materials such as mulch, rocks, and stones in accordance with order specifications.
- Cared for and maintained garden center inventory, ensuring health and visual appeal of plants, trees, and shrubs.
Claims Tech Intern
Praxis Consulting
07.2023 - 12.2023
- Requested police reports and citation dispositions from law enforcement agencies to facilitate thorough claim investigations.
- Obtained updated contact information and claim details to ensure accurate and timely case resolution.
- Filed auto insurance claims by coordinating with insurance providers to expedite client claims processing.
Education
Bachelor's degree - Marketing, Digital Media Marketing
Ball State University
Muncie05-2024
Skills
- Account Management
- Sales and Customer Relationship Management
- Customer Data Management
- Order Fulfillment
- Customer service
- Project Coordination
- Team Collaboration
- Account management
Timeline
Customer Account Specialist
Total Quality Logistics
03.2025 - Current
Logistics Account Executive
Total Quality Logistics
07.2024 - 03.2025
Claims Tech Intern
Praxis Consulting
07.2023 - 12.2023
Garden associate
Lowes
03.2022 - 07.2024
Bachelor's degree - Marketing, Digital Media Marketing
Ball State University