Lusha
Shaunak Tandon
Sales Development Representative
New Delhi
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
3
3
years of professional experience
Work History
Sales Development Representative
Credgenics
Noida
02.2023 - Current
- Stayed current on company offerings and industry trends.
- Increased overall sales by 30% with execution of Relationship Management and processing from initial lead processing through conversion and closing.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased Revenue of company by 15% in FY 2023-34 by building strong and qualified pipeline.
- 8 total accounts closed in FYI 2023-24 reaching MRR of Rs 1,500,000
Desktop Support Engineer
WNS Global Services
05.2021 - 07.2021
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Computer Science
Amity University
Noida, India 04.2001 -
Skills
Strategic Thinking
Goal-oriented mindset
CRM Management
B2B Communication
Cold-calling
Customer Relationship Building
Software
Sales Navigator
Easy leadz
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
Credgenics
02.2023 - Current
Desktop Support Engineer
WNS Global Services
05.2021 - 07.2021
Bachelor of Science - Computer Science
Amity University
04.2001 -