Shauna Michele Thompson
Hagerstown
Summary
Medical education professional with strong background in clinical practice and teaching over the last 16 years. Adept at developing comprehensive curricula from two different accredited medical assisting associations and fostering engaging learning environment. Skilled in patient care, medical procedures, and administrative tasks. Known for effective team collaboration and adaptability to changing needs, ensuring reliable and results-driven performance. Strives to provide compassionate, empathetic, professional care to as many patients as possible, when continuing to learn and grow in the medical field.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (AAMA)
Henry Community Health
New Castle, IN
10.2023 - Current
- Administered patient care activities, ensuring compliance with health regulations and protocols.
- Assisted in clinical procedures, maintaining sterile environments and supporting medical staff efficiently.
- Coordinated patient scheduling, optimizing appointment flow and enhancing clinic operations.
- Educated patients on treatment plans, demonstrating strong communication skills to improve adherence.
- Supported electronic health record management, ensuring accurate documentation of patient information.
- Mentored junior staff on clinical procedures and best practices to enhance team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Medical Assisting Instructor (CMA)
Ross Medical Education Center
Muncie, IN
01.2023 - 10.2023
- Taught as a full-time Medical Assisting Instructor for the day and night classes. I taught 6 different modules. The modules ranged from Medical and Surgical Asepsis, Phlebotomy, and Cardiopulmonary, among several other subjects. I was responsible for following a set curriculum, grading, student contact, and counseling, as well as training new hires, among many other responsibilities. I was additionally a CPR/BLS Instructor.
Medical Assisting Instructor (CMA)
Henry County Memorial Hospital
01.2023 - 01.2023
- National Healthcare Association centered Medical Assisting program. Education included: Cerner training, patient intake & vitals, documentation and transcribing in EMR, medical, surgical, family history documentation and review, medication & medication allergy reconciliation, HPI, review of systems, health maintenance updates & ordering, CLIA testing, injections, drawing up medications, assisting in procedures, physical exam documentation, assessment & plan documentation and ordering, phlebotomy, prior authorizations, medical and insurance company faxes & paperwork, referrals, COVID precautions & cleaning
Certified Medical Assistant (AAMA)
Reid Health Physician Associates
Indiana
08.2021 - 10.2022
- Patient intake & vitals, documentation and transcribing in EMR, medical, surgical, family history documentation and review, medication & medication allergy reconciliation, HPI, review of systems, health maintenance updates & ordering, CLIA testing, injections, drawing up medications, assisting in procedures, medical transcribing, physical exam documentation, assessment & plan documentation and ordering, patient visit summaries, phlebotomy, prior authorizations, informing patients of clinical results, scheduling follow ups, patient calls and faxes, medical and insurance company faxes & paperwork, referrals, COVID precautions & cleaning
Certified Medical Assistant (AAMA)
Atherotech Diagnostics Lab
Sarasota, FL
04.2014 - 01.2016
- All demographic intake information, patient care and phlebotomy, specimen processes, sterilization, all phlebotomy/reception responsibilities
Certified Medical Assistant (AAMA)
Advanced GYN Care
Sarasota, FL
05.2014 - 01.2015
- Patient vitals, H & P documentation, all clinical responsibility, phlebotomy, medical records, sterilization, account receivable collections
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant (AAMA)
MedPeds Associates
Sarasota, FL
12.2010 - 08.2013
- Scheduling, vitals, clinical procedures, complete chart documentation, H&P, vaccinations, vaccine schedules, phlebotomy, supply stock & ordering, training clinical staff
- Administered patient assessments and collected vital signs to ensure accurate medical records.
- Assisted healthcare providers with examinations and procedures, enhancing patient care quality.
Education
Certificate - Medical Assisting
Manatee Technical Institute
Bradenton, FL12-2010
High School Diploma -
Horizons Highschool
Bradenton, FL06-2008
Skills
- EMR Systems
- Laboratory Experience
- Patient Care
- Triage
- Vital Signs
- Phlebotomy
- Medical Office Experience
- Administering Injections
- Training clinical staff
- Vital signs,
- History of present illness, past medical history, surgical history, social history, risk factors, preventative care protocols, health maintenance,
- Specimen collection
- Pediatric, adult, and travels vaccinations
- Check in & check out, P
- Patient scheduling
- Test results
- Phone triage
- Electronic prescriptions
- Medical records
- Training Development
- Venipuncture
- Clinical Documentation
- Anatomy Knowledge
- Insurance Verification
- Clerical Experience
- Physiology Knowledge
- HIPAA
- Medical Terminology
- Medical Coding
- Phone Etiquette
- Quality Assurance
- Computer Skills
- Medical Billing
- ICD-10
- Windows
- Documentation review
- Procedures: Electrocardiogram, Ankle Brachial Index, Spirometry, DEXA Bone Scans, Aorta Scans, Bladder Scan, Urodynamic study, PT & INR, assisting in EMB, Colposcopy, & LEEP, Joint injection procedures
- EMR Systems:
- Cerner
- Epic
- EClinicalWorks
- Centricity
Certification
- Certified Medical Assistant (AAMA) September 2010 to August 2027
- BLS/CPR 2001 - Present
Indeed Assessments
- Protecting patient privacy — Proficient October 2022 Understanding privacy rules and regulations associated with patient records Full results: Proficient
- Nursing assistant skills — Proficient December 2020 Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
- Attention to detail — Proficient October 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Medical terminology — Proficient October 2022 Understanding and using medical terminology Full results: Proficient
- Work style: Conscientiousness — Proficient October 2022 Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
- Medical receptionist skills — Proficient October 2022 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Certified Medical Assistant (AAMA)
Henry Community Health
10.2023 - Current
Medical Assisting Instructor (CMA)
Ross Medical Education Center
01.2023 - 10.2023
Medical Assisting Instructor (CMA)
Henry County Memorial Hospital
01.2023 - 01.2023
Certified Medical Assistant (AAMA)
Reid Health Physician Associates
08.2021 - 10.2022
Certified Medical Assistant (AAMA)
Advanced GYN Care
05.2014 - 01.2015
Certified Medical Assistant (AAMA)
Atherotech Diagnostics Lab
04.2014 - 01.2016
Certified Medical Assistant (AAMA)
MedPeds Associates
12.2010 - 08.2013
Certificate - Medical Assisting
Manatee Technical Institute
High School Diploma -
Horizons Highschool